shop pages are messed up

two categorys so far I found are messed up.
They display 3 items across at the top then messes up and goes to 1 item
https://pipeworkpieces.com/product-category/shoe-rack-display-rack/
https://pipeworkpieces.com/product-category/raised-feeders/

How do I fix this ?

Attachments:

You must be logged in to view attached files.

If I change themes I do not have this problem.

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

It can not be a plugin issue as it works with the other free theme

its your theme I deactivated all the plugins except for woocmmerce as you need that to see the error .
It still is the same.
I gave you login credentials in private area of this thread.

Hello,

WARNING! You have both WPBakery and Elementor activated on your website. Our theme works with one builder only so you need to either deactivate WPBakery or Elementor.

Please leave the builder which you used when you installed the theme.

Best Regards

I deactivated both and still have the issue. I only use Wp bakery

Both are deactivated and I still have the issue.

Awaiting your advice

switching to a free theme until you resolve this.
Feel free to set it back to your theme to debug from wp-admin

do you not offer support on weeekends ?

Hello,

Yes, we work and provide support all day. When you write a new message, your thread goes to the top and we process the topics from the earliest to the latest.

Please provide the correct access to the staging site, I tried the access from the live site and they are not workable.

Best Regards

I sent you login details to the staging site where the theme is broken there as well.
Please confirm login works and if you fix it what I need to do for it to work on the live site if I decide to go back to it again.

Hello,

Please provide valid access to the staging site.

Best Regard

I did

Hello,

I take the password from #409707 and it does not work.

Best Regards

see below in private

is it working now as I am at my computer

sorry try this one

also why do I have this now ?

Attachments:

You must be logged in to view attached files.

Waiting for your reply

why does it take so long to get support ?

ok never mind I am going to delete woodmart now

Hello,

Support is so long due to two reasons: I ask you to provide the access and I cannot get them to help you. The second reason is that when you add the message, the topic goes to the top among the latest. We process the topic from the earliest.

Please provide the site admin access and let us help you. We will do our best.

Best Regards

ok use the credentials entered in private area below.

here is a page that shows the issue a few categories do that.

Also, I turned off breadcrumbs but still getting this on all shop pages

hold on as I created your admin account but it is not accepting it.
Let me see why

ok the login is working. Appears wordfence was blocking your ip all the time

please confirm login works for you

I tested it myself and it works

problem #410176 is resolved 🙂

[Author]

Posts