Shop subcategories doesn’t open

Hello,
We have an issue with category menu on mobile/tablet on shop.
I have attached you a google drive link to see a video with the issue.
On the product arhive -> page title -> show current category ancestors, when we active this, on shop, when we click to open subcategories, doesn’t work. If we deactivate this options, it’s working.
We are using Vega.
Can you help us with this?
Thank you!

Hello,

Please deactivate all plugins except these ones:

Elementor
WooCommerce
Please switch to the parent theme if you use the child.

After that, check the issue again, if the issue still persists, please confirm the permission for the plugin’s deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back. Also, please provide the access to the admin dashboard.

Kind Regards

Hello,
I have created a dummy website so you can test it.
Thank you and much appreciation.

Hello,

Sorry for the delay.

Please apply the 441090 patch for fixing that via Space Dashboard -> Patcher.

https://monosnap.com/file/DaJNR74EqKwXF7uZH6oiy9tKknaEHd

If you ever need to reach out to me, please do not hesitate to do so.

Kind Regards

Hello,
I have applied the patch and tested but, unfortunately isn’t working.
Can you please check again?
Thank you!

Hello,

On the mobile device, the categories menu items shouldn’t have the dropdown functionality so we have fixed that.

https://monosnap.com/file/PX63ym5vLxT193w9TaIGqM4Vmtt7z8

So now, the “Categories” menu on mobile works as it should.

Kind Regards

[Author]

Posts