Home Forums Basel – Premium Template Shopping Cart Not Working

This topic contains 10 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 week ago.

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #215254

    mauricio81
    Customer

    Hi Elise,

    I’m having problems with my cart. Once add items to my cart and the window appears see cart it appears empty? Sometimes I select go to checkout and it appears empty as well.

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    #215292

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

    #215423

    mauricio81
    Customer

    Hi Elise,

    I tried but I wasn’t able to. I’m sending you the access in the private area. Thanks so much 🙏🏻

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    #215454

    Hello,

    Please check the credentials I cannot login.

    Best Regards

    #215498

    mauricio81
    Customer

    Admin Access

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    #215503

    Hello,

    As soon as I have disabled the plugins, the shopping cart works correctly: https://gyazo.com/d9365cb6c0c00d4062ebcdee2244d787 I checked as logged out user.

    Now I have enabled the plugins back. Please disable all the plugins not related to the theme and enable them one by one to check the issue.

    Best Regards

    #215555

    mauricio81
    Customer

    Hi Elise,

    Could you please send me the list of the theme’s plugin. I tried already and still no luck. I’d appreciate if you could help me.

    #215556

    mauricio81
    Customer

    Hi Elise,

    Could you please send me the list of the theme’s plugin. I tried already and still no luck. I’d appreciate if you could help me.

    #215589

    Hello,

    Here is the list of the plugins related to the theme:

    Contact Form 7
    Mailchimp for WordPress
    Safe SVG
    Slider Revolution
    WooCommerce
    WPBakery Page Builder
    XTEMOS Post Types plugin

    Best Regards

    #215725

    mauricio81
    Customer

    Hi Elise,

    I finally found it. It was the plugin Pixel Your Site that was causing glitches in my shopping cart.

    Once I deactivate the Pixel Your Site plugin, does it affect my Facebook Pixel or I only need Facebook for Woocommerce in order to track my Facebook Ads visitors?

    Thanks 🙂

    #215740

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

Viewing 11 posts - 1 through 11 (of 11 total)

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