Side Cart Issue in Arabic

Hello,

Side Cart Overlaps the Screen:

The side cart appears and covers a large portion of the screen.
It cannot be closed, even when clicking the close button.

Worse on Mobile Devices:
On mobile, the cart covers an even larger portion of the screen.
Additionally, the auto-fill password prompt often appears as if login credentials are required for every interaction on the website.
These issues occur only in the Arabic version of the site, while everything works perfectly in other languages.

I contacted WPML support, and they confirmed that their plugin does not cause the issue but is related to the theme.

Could you please advise on how to resolve this issue?
Thank you for your assistance.

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Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

Sure,

I want to ensure that my website will not be disconnected.
I will provide you with a staging website if possible.
Please check.

We don’t see any problems with the side cart on your website https://gyazo.com/0dfc4d8a0f6d3e571a4e2a4de416567a
Could you please check it from your end?

The screenshot you sent is from the staging website, where I diactivated all the plugins as you requested.
I deactivated all the plugins and checked the website, but the problem was still there.
Now, the problem has disappeared.
I’m not sure what happened in this case.

I repeated what I did with the staging website with my website.
I deactivated all the plugins and checked the website; the error was still there, so I activated them again.
The is didn’t help.
I provided you with the credentials for the website.
Can you please take a look?

Thank you.

Can someone help me, please?

Most likely, it is caused by some of the installed plugins. We need you to disable plugins on your production so we can check ourselves.

I can’t do that for a long time.
I don’t know when you are online to follow up.
I did that, and the problem was still there.
Can you do it when you are online, please?
In this case, you can reactivate them when you do the test, and the website will not be without functions for a long time.

I will be online for the next 3-4 hours. Please do this now and I will check this asap.

I did that
I activated only the “Maintenance Mode” plugin to ensure the website would not appear without functions.
The admin is still able to browse the website.
Please check it.

As we can see, the problem is caused by the child theme. Please restore the original child theme or disable it completely to fix it.

Will that affect the modifications and the colours I changed on the theme?

I deleted the child theme.
The activated theme now is the parent Basel.
The issue is still there.

The issue is solved now.
It was showing the same error because my browser was caching.
For now, how can I have the new child theme?
Do you have a link?

You can find it in the full package downloaded from ThemeForest. Download and unzip the file, and find the basel-child.zip file in the Basel Theme folder.

I installed a fresh child theme.
When I activated it, the issue appeared again.

now activated the parent theme again
what should I do, please?

Try to replace the code in the functions.php in the child theme with the following one

	function basel_child_enqueue_styles() {
		$version = basel_get_theme_info( 'Version' );
		wp_enqueue_style( 'child-style', get_stylesheet_directory_uri() . '/style.css', array( 'bootstrap' ), $version );
	}
	add_action( 'wp_enqueue_scripts', 'basel_child_enqueue_styles', 10010 );

Kind Regards

I did that.
The problem is still there.

And the code you provided is appearing on the top of the website.
That’s why I must reactivate Basel parent until you check the code.

Hello,

You didn’t copy the code correctly, so it didn’t work. We have fixed this on your website, so please check how it works now.

Kind Regards

Thank you so much.
The issue solved

You are always welcome. Feel free to contact us if you have any further questions.

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