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Home / Forums / WoodMart support forum / Sidebar login form redirects to My Account page

Home › Forums › WoodMart support forum › Sidebar login form redirects to My Account page

Sidebar login form redirects to My Account page

  • This topic has 9 replies, 2 voices, and was last updated 2 months, 2 weeks ago by Artem Temos.
Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • May 2, 2025 at 4:20 pm #658059

    cc-7620
    Participant

    When anyone tries to login to the site via the login form in the sidebar, they are instantly redirected to the My Account page. On that page, they are able to log in. I’ve updated the theme and tested for a plugin conflict with all of the plugins on my site deactivated, and the issue persists.

    Note that this only happens in chromium based browsers; on firefox, the issue is absent.

    May 2, 2025 at 5:36 pm #658079

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and ensure that you have only the necessary plugins active for WoodMart to function properly: WoodMart core, WooCommerce, and Elementor/WPBakery Page Builder.

    If the issue persists, kindly provide us with your WordPress admin access details in the Private content field. This will allow us to log in to your dashboard and investigate the issue further.

    Thank you in advance for your cooperation.

    Regards

    May 2, 2025 at 7:06 pm #658086

    cc-7620
    Participant

    I’ve already tested thoroughly with all plugins disabled, and this still happens. I notice that the issue is happening for a couple of other people on the forum:
    https://xtemos.com/forums/topic/side-login-form-redirects-to-my-account-login-form/
    https://xtemos.com/forums/topic/split-side-login-form-redirects-to-my-account-login-form/

    • This reply was modified 2 months, 3 weeks ago by cc-7620.
    May 5, 2025 at 9:36 am #658289

    Artem Temos
    Keymaster

    Hello,

    Please keep all plugins that are not related to our theme temporarily turned off so we can check this on your website.

    Kind Regards

    May 7, 2025 at 4:34 pm #658924

    cc-7620
    Participant

    Thank you, have you been able to check further?

    May 7, 2025 at 4:46 pm #658930

    Artem Temos
    Keymaster

    Could you please send us your FTP access so we can troubleshoot this on your website?

    May 7, 2025 at 5:02 pm #658936

    cc-7620
    Participant

    Hi Artem,

    Certainly, would you prefer access to a staging site or to the live site?

    May 7, 2025 at 5:07 pm #658939

    Artem Temos
    Keymaster

    To staging if the problem appears there.

    May 7, 2025 at 9:21 pm #659009

    cc-7620
    Participant

    Here’s the staging site link: gofst-temporary-nc.freshy.dev

    You can do all your testing on there.

    May 8, 2025 at 9:19 am #659075

    Artem Temos
    Keymaster

    Please send us your FTP access to this website so we can check.

  • Author
    Posts

Tagged: form, login, sidebar

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