Single product layout editing issue

Hi
while trying to edit the admin “dashboard>Layout>single product layout Mega electronics”

url:
https://hub.b2u.ae/new/wp-admin/edit.php?post_type=woodmart_layout
https://hub.b2u.ae/new/wp-admin/post.php?post=1055&action=elementor

we’re not able to edit the image icon displayed with the product meta info (e.g. connectivity, battery,feature etc.)

Have attached screenshot for ref.

Attachments:

You must be logged in to view attached files.

Hello,

Please make sure that access is correct because on my side it shows that the email is unknown: https://take.ms/2wgRo

I await your response.

Kind Regards

Please check forwarded again

Hello,

This problem is related to the control of the selection of images from Elementor, so we checked this problem on the default themes from Elementor with the default image element and there the same problem. So I suggest you contact their support team for further solutions.

Kind Regards

Can you guide how to contact elementor support, we tried to contact but it seems we have to buy elementor pro for support.

Can you contact them and inform the issue as its included in your theme

Also please check there is following error displayed in console:
Uncaught TypeError: Cannot read properties of null (reading ‘addEventListener’)
at share-modal.js:1:135

Just checked Image editing error on all pages using elementor

We have also checked while editing with elementor if we check the console, following errors displayed
https://hub.b2u.ae/new/wp-admin/post.php?post=25&action=elementor

media-audiovideo.min.js?ver=6.2.2:2 Uncaught TypeError: Cannot read properties of undefined (reading ‘id’)
at media-audiovideo.min.js?ver=6.2.2:2:10659
at media-audiovideo.min.js?ver=6.2.2:2:12102
media-audio-widget.min.js?ver=6.2.2:2 Uncaught TypeError: Cannot read properties of undefined (reading ‘extend’)
at media-audio-widget.min.js?ver=6.2.2:2:71
at media-audio-widget.min.js?ver=6.2.2:2:1395
post.php?post=25&action=elementor:511 Uncaught TypeError: Cannot read properties of undefined (reading ‘prototype’)
at post.php?post=25&action=elementor:511:52
media-video-widget.min.js?ver=6.2.2:2 Uncaught TypeError: Cannot read properties of undefined (reading ‘extend’)
at media-video-widget.min.js?ver=6.2.2:2:71
at media-video-widget.min.js?ver=6.2.2:2:2650
post.php?post=25&action=elementor:535 Uncaught TypeError: Cannot read properties of undefined (reading ‘prototype’)
at post.php?post=25&action=elementor:535:52
share-modal.js:1 Uncaught TypeError: Cannot read properties of null (reading ‘addEventListener’)
at share-modal.js:1:135
share-modal.js:1 Uncaught TypeError: Cannot read properties of null (reading ‘addEventListener’)
at share-modal.js:1:135
5editor.min.js?ver=3.14.1:3 Uncaught (in promise) TypeError: Cannot set properties of undefined (setting ‘id’)
at n.initFrame (editor.min.js?ver=3.14.1:3:292116)
at _callee$ (editor.min.js?ver=3.14.1:3:290912)
at tryCatch (editor.min.js?ver=3.14.1:3:1100195)
at Generator.<anonymous> (editor.min.js?ver=3.14.1:3:1101844)
at Generator.next (editor.min.js?ver=3.14.1:3:1100678)
at asyncGeneratorStep (editor.min.js?ver=3.14.1:3:1093773)
at _next (editor.min.js?ver=3.14.1:3:1094006)
at editor.min.js?ver=3.14.1:3:1094122
at new Promise (<anonymous>)
at editor.min.js?ver=3.14.1:3:1093942

Hello,

Here is a link about Elementor support: https://www.liveagent.com/directory/elementor-help-desk-contacts/#:~:text=Elementor%20offers%20several%20ways%20for,at%20support%40elementor.com.

Also, you can get free support via their GitHub here: https://github.com/elementor/elementor/issues

Kind Regards

Hi, the image editing error was due to plugin “Safe SVG”
we have deactivated the plugin and could edit the images using elementor

Was expecting this solution from your side as you should have done this testing, surprizingly you haven’t came accross this error earlier

Hello,

Glad that you found the issue. In any case, the issue with the Elementor itself, because it should have compatibility with that plugin.

If you’d like to contact us, we are here for whatever questions you may have.

Kind Regards

[Author]

Posts