Site hangs when try to save header settings on new server

Hi,
we had an issue after having moved the site to another server and we had to reimport the header manually from the old copy of our site and seemed to be ok, but now while we try to save the header’s settings under Woodmart > Header builder. Can you please let us know if it might be related to some PHP values that are maybe too low or some folder that might be not writable maybe? I share details in the private content, in case you may take a look.
Thanks a lot and best regards

Sorry… I skipped a piece of a sentence:
“..but now while we try to save the header’s settings under Woodmart > Header builder, the site remains stuck and can’t save the changes that have been done”
Thanks

Hello,

The site getting stuck when trying to save the header — this could likely be due to low PHP limits.

upload_max_filesize: 2M (too low)
Recommend: 64M or more

post_max_size: 8M (too low)
Recommend: 64M or more

memory_limit: 256M (acceptable, but can be increased)

max_input_time: 60 (can be low for larger headers or complex layouts)
Recommend: 180 or more

Please ask your hosting provider to increase these values and restart the server afterward.

Here are the requirements of site setup:https://xtemos.com/docs-topic/requirements-wordpress-set-up/
If the issue remains, please update the new version of the theme “WOODMART WordPress NEW: 8.2.2 RELEASED”, update the required plugin, and check the issue: https://xtemos.com/docs-topic/update-the-theme/

If you have any questions, feel free to contact us.

Best Regards,

Hi,
thanks a lot for your support, I’ve raised all the values from the HTACCESS and I see the correct values under the PHP info, but no way to save the header, it still remain stuck while tryng to save any change while on the old server that was quite poor it was working and saving very fast, I think there must be something else that I can’t find out.
I even tried to import another header instead of making changes but I can’t do that as well while I could do it after the first installation on this new server, so I’m quite confused about this issue and I can’t proceed and customize the site, and I don’t think that the update will solve it, even if I’ll try this as well.
It would be very kind if you may let us know what else I may do in order to solve the issue.
Thanks again and best regards,
Luca

Hello,

I have checked your site and am unable to update the theme and WordPress on your site due to restrictions on the web server. Kindly contact your hosting support and ask them to:

• Adjust server permissions to allow WordPress updates
• Remove any security restrictions blocking file modifications

This needs to be resolved at the server level.

Best Regards,

Hi,

thanks a lot for your support, I’ve asked the person in charge of the server and did many test but nothing changed.
The server is an AWS machine and I just knew it few minutes ago, they never hosteed woocommerce before.. can you please maybe tell if there is something to know in order to let your theme working under AWS servers?
The think it’s might be related to some FTP connections.. but I don’t think we need ftp connection in order to save the header settings, otherwise in case some specific ports or any info you may give you would be appreciated.
Thanks a lot and see you soon,
Luca

PS: I won’t miss to make a great review about your theme, I probably never saw this quality of support, or at least pretty rare

Hello,

Thank you for your message and for sharing the details.

After investigating the issue, we found that it was caused by the way WordPress attempted to write files on the new AWS server. By default, WordPress may fall back to using FTP if it cannot write files directly to the filesystem. In this case, the server did not have FTP properly configured, which caused a fatal error during the saving process of the header settings in the Woodmart Header Builder.

To resolve this, we explicitly set the following constant in the wp-config.php file:

define('FS_METHOD', 'direct');

This tells WordPress to write files directly to the server’s filesystem without attempting to use FTP.
After applying this change, the header saving issue has been resolved.

Best Regards,

Hi,

thanks a lot for your support, we finally solved the issue and it is now working as expected.
I just have a last question about the SEARCH function, is it available for this DEMO or we should use a separate plugin? (Organic Farm Demo of your theme). Same thing for visitor counter and other features, is there maybe a doc in which can we find some reference to the code to be used in order to include these fetures into our template? Inside the theme guide I found only how to set from the backend but as far is it’s not included inside our demo item pages we don’t see those infos on the frontend.
Thanks again and best regards!

Hello,

The demo uses WoodMart’s built-in search (no plugin required)
Enable it at: WoodMart> Header Builder > Edit Search element
Customize the search form style in the Header Builder

For the product visitor counter, navigate to Layouts > edit single product layout and use the product visitor counter widget to show this: https://ibb.co/C33YQQyt

Further, you can read more about the Layout Builder here: https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/

If you have any questions, feel free to contact us.

Best Regards,

Hi,
thanks again for your quick replies.
Everything clear; just one thing about SEARCH, I’m sorry I did not describe properly the issue: the preview works properly and I can control settings from the backend, but there is no search results page, if you press ENTER or click the button to see all products at the end of the preview window you’ll be redirected to SHOP page (as in fact there is no search icon in that demo version in which there are just few products), I just wanted to ask if i can find this page somewhere in order to replicate and customize the content.
Thanks and best regards!

Hello,

Please share some screenshots of the issues you’re encountering. This will help me analyze the problem and provide you with the best possible solution.

Best Regards,

Hi,

sure here you are a video of what it does when you try to search under our staging site, I’ve peasted the link in the private content.
Thanks and best regards

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd-party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and let me know so I can check and give you a possible solution. Also, switch the child theme to the parent theme and check the issue after completely clearing the browser cache and server cache.

Best Regards,

[Author]

Posts