Size Guide does not appear in product page and Loading error problem in builder

Hello!
I have created a size guide for my product, but it does not appear in the product page. I have tried so many times to solve the issue but failed.
Please check the screenshot for reference:
1. https://prnt.sc/B3a-E9fSVn-E
2. https://prnt.sc/R0L5czLDbO7_
3. https://prnt.sc/D4W_pOMz1VWc

Topic 2
There is a problem while editing a section in Gutenberg. It is showing “Problem with loading the section,” and a ‘critical error in the website” is showing frequently. I have added an attachment below; please check it out.

I have shared my login credentials in a private section. Please check it out

Attachments:

You must be logged in to view attached files.

Hello,

You need to use our Size guide button block for this https://gyazo.com/2ebea04d48e84213f9ae88f8dc9dd8d3

The Gutenberg error will be fixed in our 8.0.2 update.

Kind Regards

I want a details size chart, not a button. How can I do this?

Please update the theme to the latest version 8.0.2. Both issues should be fixed now.

Hello! I didn’t get the update yet. How could I manually update the theme?

Attachments:

You must be logged in to view attached files.

Try to go to Dashboard -> Updates and click on the “Check again” button. If the update doesn’t appear, you can follow our manual update documentation. https://xtemos.com/docs-topic/update-the-theme/

The problem has not been solved yet. I edited the size guide, but it doesn’t appear correctly. I added M, L, XL, and XXL, but after publishing the chart, it shows only XS.

And it does not appear on the product page either.
Please solve the problem.

Please clear your browser cache and test again. Also, try to resave both size guide and re-add it to the product.
You can also check how it works in a different browser.

I tried it after cleaning cache. I tried it from different browsers, but same problem.
size button works, but the full content does not work here. Please check the problem

Please record a video of how you do the test and clear the browser cache. Also, as we can see, the only product you have in your store doesn’t have any size guide attached.

Also, please update the theme to the latest version 8.0.3 on your website and repeat the test.

Can you please give me a tutorial on ‘how to add a size guide’? I tried but failed

Here is a tutorial that should help you https://xtemos.com/docs-topic/size-guides/

It doesn’t help. When publishing my size guide after editing, that doesn’t change anything at all. It stays on its default size guide.
please check the attachment: https://prnt.sc/9Sjw3H1diyTl

I edited the chart once, but after I re-enter it shows the default guide.

Could you please send us your FTP access so we can check it deeper?

how can I share this?

You can use the Private content field here.

Can you please tell me the method?

Could you please clarify what method you mean?

Do you mean my Cpanel FTP access? I am not clear about it.
Can you please tell me how to share a FTP access?

We mean FTP access to your website files so we can troubleshoot the issue. You can contact your hosting provider for help if you don’t have this information.

Can’t connect the core FTP. Shows ‘Connection Time Out’.
Is it possible to check it from my WordPress admin?

You need to contact your hosting provider for help on this matter. We can’t do this via admin, unfortunately.

I have shared my FTP access in the private tab. Please help me to solve the issue.

It seems to be a problem with memory limit on your server. Try to increase it to 256MB https://monosnap.com/file/sb7Usw1ZfapH1OtnnxsDEtAZgHOw8u

Will it fix the issue?

Yes, it should fix the problem.

The problem has been solved. Thank You

Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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