Slider Browser

Hello,

When I log in to my website as an admin, the slider on my homepage works without any problems. but when I log out and view it as a guest, the slider does not appear. At the same time, when I open the EDGE browser while it is visible in the Chrome browser, the slider does not appear. and this doesn’t happen all the time.

When I forwarded the related problem to the slider software, they stated that it could be caused by the theme.

The second question is, I just want your advice, I can’t adjust the slider pixel settings for the mobile view, can you help me for that?

Thank you so much.

Attachments:

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Hello,

Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.0.3 and the Core version running is 1.0.35.

If the issue still persists after updating the Theme and Core plugin, then please once try deactivating all the third party Plugins on your Site. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

If somehow issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

Hello,

Thank you for answering my question, please forgive my ignorance on this subject.

There is an update for the Slider application, but I cannot update it because it is not licensed. Unfortunately, 1 dollar is equivalent to 19 Turkish lira in my country 🙂

Is it possible for you to help me without updating?

Thank you.

Attachments:

You must be logged in to view attached files.

Hello,

Sorry to hear about the inconvenience, can you please share valid WP-ADMIN Login details of your Site in the below listed format on which you are facing the issue so that we can proceed further and check the issue on your Site and assist you accordingly.

WP-ADMIN URL:
WP-ADMIN USERNAME:
WP-ADMIN PASSWORD:

Best Regards

https://eskisehirbaskiatolyesi.com/wp-admin/

Hello,

Your issue is now resolved. The Slider is now appearing without Logged In too.

Actually, the WoodMart Core plugin wasn’t updated on your Site along with the Slider Revolution plugin too. So, we have updated both those and now the Slider appears fine without Logged In too.

Further, regarding updating the Slider Revolution update it comes pre-packaged with the Theme so you don’t have to worry about the License. You just need to go to Dashboard > Appearance > Install Plugins > and there you can update the Plugin.

Best Regards

thank you sooooo much good luck

🙂

Most Welcome!!!

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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