Slider Issue

After 2 days of upload my website slider has been reset automatic. i don’t why it happened.

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Hello,

Please check set “Default” in width for all the sections/rows that contain the slider and slides.

If you want to set full-width, you need to set it in the slider settings but not in the row: https://xtemos.com/docs-topic/slider-settings/

If you have any questions please feel free to contact us.

Best Regards

Thank you for your support.

Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

Now, I am facing issue on slider. please look what will wrong?

Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

i think, you should see carefully extra information section.

after so much effort, i can change my slide images. i don’t why?

My typing mistake, i can’t change my images?

Hello,

I am sorry I did not clarify. I mean I need admin rights to enter the admin panel to check.

Best Regards

my apologies, i didn’t give you admin right. now you can enter admin penal.

Hello,

Please have a look at the screen: https://gyazo.com/020894ffa85cb6c5c6e5925ad9217fc7

You need to enter the slide and change the featured message.

If you have any questions please feel free to contact us.

Best Regards

OMG! you tell me the way of golden White house. 🙂

Please read carefully, thats my problem when i change feature image, it doesn’t change. it shoe old picture.

please look closely and carefully.

now you can understand better.

Hello,

You have created two sliders with the same title and with the same slug: https://gyazo.com/73ed1083d9423b181756ce15fa4797c4

I have changed the title and slug of one of the slides and now the image is changed: https://gyazo.com/0804477e76cd3729f1d39f345e5c7be9 and https://gyazo.com/272e0d25794c771a5f89b65afb074259

You need to clear the cache every time you add any changes in the site.

If you have any questions please feel free to contact us.

Best Regards

i’m sorry, you’re behaving like useless support. Not yet solved.

you have solved what already working fine.

Change picture in marked.

Hope, Now you’ll not waste my time.

Hello,

Please edit the home page and check which slider you use. It is haroth.

The images you show are not assigned to any slider. https://prnt.sc/BSJ8EfKQVkhr

It means that no matter how many times you change the image it would never appear on the home page.

Please check again. You need to edit the slides related to haroth slide.

Best Regards

please tell me what to do?

Whenever i am trying to add new slide. i always have to contact support team for fix. it is such waste of time for me. because always they ask for credentials and then tell me about others slider is working fine.

i am sharing screenshot. what i am trying to tell you. ( slide show blank )

please don’t tell me, you are not understanding what i am asking for?

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Hello,

Please update your site admin access, provide the page URL where you want to add the slider, and give me very detailed instruction on how it should be we will configure it for you.

I tried all the access and they are not workable. I cannot enter the site.

Best Regards

You can access now.

Hello,

Let me try to help you. I tried to understand the issue but because of long conversation it is really hard to see what is going on here.
I tested your home page and saw two slides working correctly. I also tried to create a new test slide and it also works well as you can see on the video https://gyazo.com/b5b10445dd8a63712f9fbfcac1dee452

Would you mind creating a new topic or just writing brief information about the issue in one message so I could do my best to help you?

Sorry for the inconvenience.

Kind Regards

i don’t know when you guys will serious about problems. i have told what slide you need to fix. still show existing running slider.

i always getting sit from you guys. i don’t asked you to tell which slide is running or which not. i told you fix what i am getting wrong creating new slides.

you should fix what i have told you fix. that would be great support from you guys.

maybe this time i will get some time worth answer.

Hello,

Yes, I’m here to help you. Please, recap one more time clearly what exactly doesn’t work and I will do my best to help.

Kind Regards

Please fix ” New Slides” which i have created new. Preview as well. tell me what is the problem. so i can fix my self in future.

i have mentioned in previous reply. why you guys make fun. it irritating.

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We published one slide named as “New” and it works on the home page https://gyazo.com/0dee328a7982ff29bf0c95c2c4bce74d
What exactly is wrong with that slide?

when i open in my browser it doesn’t work.

what was issue, can you tell me. i can closer look at that.

i am sharing screenshot what i am getting.

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Yes, we don’t see the image in the incognito tab also. Could you please clarify if you see it while logged in?
It looks like a cache issue.

Kind Regards

no, thats why i asking you, your theme sometimes create issue with wp-rocket.

i don’t why is it happened whenever i am trying to creating new things. not going well as normal. it kind of i made my theme myself.

Thanks you guys that you available. but sometime i feel irritated with your answers. apologise for being rude that time. trust me. i don’t want contact you for small reasons.

Hello,

So you confirm that it works when you logged in and doesn’t work in an incognito window, right?
Let us know so we can continue the investigation of why it doesn’t work with WP Rocket. Also, make sure that you don’t have other cache plugins installed on your website or server.

Kind Regards

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