Slider Revolution Update Issue

I tryed Revolution Slider update using Appearence > Install Plugins option but I get error you can see in attached

Also I tryed all the solutions mentioned here but no one of them wordked:

https://xtemos.com/forums/topic/slider-revolution-update-5/
https://xtemos.com/forums/topic/slider-revolution-23/

Please, fix the issue.

Regards.

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Hello,

Please, disable all external plugins and send us your FTP access so we can check what is wrong.

Kind Regards

Hi,

I am sending to you the FTP access:

Please, I beg you next: do the troubleshooting in maintenance hours for Venezuela time because that site is on production (Also disable the plugins by yourself just when you go to execute the work because the site is on production).

Regards

We have updated the plugin for you when disabled the Nitropack plugin. Please, check how it works now.

Kind Regards

Thank you so muhc: that fix the issue!

Regards!

You can close the ticket

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