Slow Log Errors WoodMart Theme
November 23, 2022 at 12:19 am #422949
In the last 24 hours, the WoodMart theme has thrown 3,500 slow errors followed up by Elementor with 3,200. Both WoodMart and Elementor have been averaging about 300 errors thrown per hour.
Not sure what is causing this. I have attached the slow error logs for the last 24 hours.
I have made no changes to the website and no new additional plugins have been added.November 23, 2022 at 1:13 pm #423117
Could you please disable all plugins that are not related to our theme and provide us with your admin and FTP access so we can check it? Also, send us a path to the file where we can see this slow query log.
Thank you in advanceNovember 23, 2022 at 4:53 pm #423204
Please see login info via private content.November 23, 2022 at 4:55 pm #423206
Please, disable the authentication temporarily https://gyazo.com/77fe515c0af9e29fd944d8d9f7f97fbeNovember 23, 2022 at 4:55 pm #423207
Sorry about that. Just disabled it.November 23, 2022 at 5:35 pm #423225
Could you please check how it works now? (we temporarily disabled the header).
Also, let us know how can we check the logs ourselves.November 23, 2022 at 5:38 pm #423226
If you can provide an email I can add you as a Collaborator to our hosting provider and you will have full access.November 23, 2022 at 5:39 pm #423227November 23, 2022 at 5:40 pm #423229
Invite has been sent to that email.
More info about SFTP: https://getflywheel.com/wordpress-support/sftp-access-and-uploads/
Once added you can access slow logs here: https://getflywheel.com/wordpress-support/can-i-view-the-access-logs-and-error-logs/November 23, 2022 at 5:46 pm #423231
Could you please check how it works from your end now?November 23, 2022 at 5:48 pm #423232
Without diving into slow errors seems to load faster then before without having header.November 23, 2022 at 5:54 pm #423235
It seems to be a problem with menu items. Please, try to create a new menu for your header adding item by item to your menu. Then check the speed to find out which of the menu items affects the performance.
Maybe you have some complex dropdowns with HTML blocks that contain heavy elements. Try to find it first and let us know.November 23, 2022 at 7:55 pm #423279
See link for slow logs in private content
November 24, 2022 at 11:35 am #423392
- This reply was modified 2 weeks, 1 day ago by firstname.lastname@example.org.
We checked your slow log but we don’t quite understand what is all about. It contains a lot of files and functions from the whole website. Not from the theme only. We don’t know what exactly it measures and what it marks as “slow”.
Kind RegardsNovember 24, 2022 at 4:01 pm #423526
I will see if I can isolate just Woodmart and Elementor.
I’ve done some isolating on the clone and found that the marked slowness only occurs with both Elementor and the Woodmart theme active together. Swapping to a default theme, or leaving Woodmart active and deactivating both Elementor and Pro, results in near-immediate load times even on a much smaller demo server.
I’ve added your user to the clone so you now have full access to it. I have provided the info below.
Enabling staging on the existing live server could also provide a good test environment:November 24, 2022 at 5:44 pm #423597
We can’t open this link and it looks like you removed this website already. Could you please create it again so we can see and test it also?
Kind RegardsNovember 26, 2022 at 4:45 am #423948
It should still be there.November 28, 2022 at 11:51 am #424293
We don’t see your website on this link as well. Here is a screenshot https://gyazo.com/d651b24331a84aadf36012ddac20af62
Kind RegardsNovember 28, 2022 at 11:57 pm #424528
Not sure why you’re not able to access the website. I have listed some additional info below of multiple websites we’re getting fatal errors in regards to the WoodMart and Elementor page builder.November 29, 2022 at 10:25 am #424610
According to these logs both errors are caused by Elementor and WooCommerce and not by our theme. Could you please check how it works with the default theme?
If it happens with our theme only, please, disable all plugins not related to WoodMart and send us admin access from the website where you have this issue on.
Kind RegardsNovember 29, 2022 at 6:01 pm #424799
Thanks again for looking into this. Still unsure what is causing performance issues. Will continue to do some testing on our end to diagnose problems.
Tagged: WoodMart Slow Errors
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