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social button icon and link not shown on the main page of the site

Viewing 12 posts - 1 through 12 (of 12 total)
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  • #309371

    jockwearintl
    Participant

    social button icon and link not shown on the main page of the site also the sticky social button icon and link are not shown only the empty boxes with color are shown

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    #309460

    Hello,

    The issue seems to be with the HTTP HTTPS settings of WordPress.

    Please make sure that you have set both the addresses same under Settings >> General as mentioned in our detailed documentation:https://xtemos.com/docs/woodmart/icons-has-been-disappeared/

    Then clear cache and check back.

    Best Regards.

    #309693

    jockwearintl
    Participant

    I HAVE CLEAN THE CACHE THROUGH WP FASTEST CACHE AND ALSO clean CACHE OF THE BROWSER BUT STILL THE ERROR REMAINS THE SAME AND SOCIAL BUTTON ICON ARE NOT SHOWN only EMPTY SMALL BOXES WITHOUT COLOR on the header section shoen ALSO at right side Sticky SOCIAL BUTTON ONLY COLOR ARE SHOWN NO LINK IS SHOWN WHENEVER I CLICK THE STICKY SOCIAL BUTTON IT TAKES ME TO THE MAIN PAGE OF SITE NOT ON THE SOCIAL sites I.E FACEBOOK,INSTAGRAM,TWITTER etc

    #309719

    Hello,

    Can you please send me the WP admin login details of your site so I will check and solve the issue for you?

    Best Regards.

    #309721

    jockwearintl
    Participant

    My WP admin detail are as fallows:

    #309758

    Hello,

    You have not sent the password, you have just sent the username. Please send me the WP admin password as well.

    Best Regards.

    #309848

    jockwearintl
    Participant

    my password for wp admin is as fallows

    #309860

    Hello,

    I have visited your website and the icons are already displayed. Please clear cache and check back.

    Screenshot for Clarification: https://gyazo.com/34335df7c482ea2a45359430801bad95

    Regard’s.
    Xtemos Studios.

    #309862

    jockwearintl
    Participant

    ICON ARE DISPLAYED PROPERLY YESTERDAY AFTER CONFIGURATION OF HTTPS SETTING IN GENERAL BUT SOCIAL MEDIA RIGHT SIDE LINK ARE NOT OPEN WHENEVER I CLICK THEY TAKE ME TO THE MAIN PAGE OF SITE NOT THE SOCIAL MEDIA INTERFACE I PROPELY PUT LINK IN SOCIAL profiles but issue still pertains

    #309870

    Hello,

    I have logged into your website and you added links to ony 2 social icons.

    Screenshot for Clarification: https://gyazo.com/1ca712a9768686b7a4051f76f1a68a40

    Please try adding the links to all social links from Theme Settings >> Social Profiles. Then check back.

    Best Regards

    #309871

    jockwearintl
    Participant

    CURRENTLY I NEED ONLY THESE TWO SOCIAL ICONS SO DUE OTHER SOCIAL PROFILE ARE EMPTY THESE TWO ARE OPEN PROPERLY

    #309876

    Hello,

    The social profiles in which you have added the links are working absolutely fine as they should be. Please clear cache and check back.

    Regard’s.
    Xtemos Studios.

Viewing 12 posts - 1 through 12 (of 12 total)