Home Forums Basel – Premium Template Some issues with theme functionality

This topic contains 7 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 14 hours, 54 minutes ago.

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  • #215618

    gooback
    Customer

    Hello, first of all thank you for the support and design of the theme, it is what we were looking for for our marketplace.

    We have a problem with the theme and we think you can give us an easy solution:

    1. When we navigate with the mobile using safari, a fairly large right margin appears. This occurs on all pages that are not related to woocommerce and occurs when you slide your finger from right to left (navigating the slide, the carousels …).

    2. When we browse the woocommerce catalog (both mobile and computer), when changing the product page (using the page browser below), the page does not automatically go up above the catalog, it changes to the next page but without uploading up.

    I attach images of both problems.

    We hope that we can solve these problems.

    Thanks again.

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    #215687

    Hello,

    Please provide the site admin access to the private area

    Best Regards

    #216070

    gooback
    Customer

    Ok, we put the access info on private content.

    Thank you so much.

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    #216201

    Hello,

    Please provide valid access. I cannot log in.

    Best Regards

    #216815

    gooback
    Customer

    Try with that access please.

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    #216931

    Hello,

    You have a lot of icons related to the third-party plugins in the Dashboard. There is no space enough on the mobile for them and the scroll appears. This scroll is the functionality of WordPress and our theme cannot influence that. The users who are not logged in the admin panel would not see this scroll. If you want to get rid of the scroll, you need to disable the plugins which add these icons.

    As for the AJAX we see that you use other plugins AJAX http://prntscr.com/tv54i4 , please contact the plugin support.

    Best Regards

    #217156

    gooback
    Customer

    Thank you so much!!

    #217189

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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