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Some of the single product pages are not scrolling / scrollable.

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  • #463639

    Mudassar Hanif
    Participant

    I have noticed that some of the single-product pages are not scrolling at all, when a visitor lands on these pages, they just stay stuck and even the main product image doesn’t load or display.

    Here’s the link: https://primegolfparts.com/product/doubletake-phoenix-body-kit/
    Here’s the screenshot: https://snipboard.io/Pbc0N4.jpg

    #463685

    Luke Nielsen
    Keymaster

    Hello,

    Please deactivate all plugins except these ones:

    WPBakery Page Builder or Elementor
    Woodmart Core
    WooCommerce
    Please switch to the parent theme if you use the child.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    If the issue still persists, please confirm the permission for the plugin’s deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back.

    Kind Regards

    #463892

    Mudassar Hanif
    Participant

    Hi Luke,

    I created a staging environment and followed the instructions and the issue is still there.

    #463990

    Luke Nielsen
    Keymaster

    Hello,

    May I request you disable the blocking on the staging site? More detail is here: https://take.ms/H2LpP

    I await your response.

    Kind Regards

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Viewing 4 posts - 1 through 4 (of 4 total)