Some product pages are broken

This topic has 9 replies, 2 voices, and was last updated 3 years, 4 months ago by Elise Noromit.

Viewing 10 posts - 1 through 10 (of 10 total)

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November 26, 2020 at 3:45 pm #245103

karen1991
Participant

Dear Xtemos,

I am very happy with the Woodmart theme. But on my website http://www.koopalles.nl some product pages are broken. Please have a look at some examples below:

https://koopalles.nl/product/3d-glazen-aroma-diffuser-nachtlamp-luchtbevochtiger-100ml/

https://koopalles.nl/product/aroma-diffuser-3d-ultrasonisch-nachtlamp-vernevelaar-luchtbevochtiger/

https://koopalles.nl/product/mondkapje-mondmasker-masker-kopen-chirugische-niet-medische-wegwerp-wasbare-stof-goedkoop-type-1-2/

But not all productpages are like this. Some are good, see below:

https://koopalles.nl/product/houten-horloge-box-luxe-uitgevoerd-100-handgemaakte-horlogedoos-exclusieve-opbergbox-voor-horloges-en-sieraden-confibel-deluxe/

Do you know how this happens? What actually causes this and how can this be fixed?

November 26, 2020 at 4:29 pm #245115

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

if the problem remains, even after the plugins deactivated leave the plugins deactivated for us to check and provide your site admin access to the private area.

Best Regards

November 27, 2020 at 4:22 pm #245407

karen1991
Participant

Dear Xtemos,

I tried your recommendations, but still could not fix this issue.
I have added my admin login access in the private area. Please have a look.
Thanks in advance.

Kind regards,
Karen

November 27, 2020 at 10:36 pm #245484

Elise Noromit
Member

Hello,

I see the child theme and I do not see the paren theme. Did you rename it? Please check the issue on the parent theme.

Best Regards

November 27, 2020 at 11:01 pm #245494

karen1991
Participant

Dear Elise,

I activated the parent theme. So now you should be able to see it as well. Please have another try.

Kind regards
Karen

November 28, 2020 at 10:54 am #245591

Elise Noromit
Member

Hello,

You have 43 plugins activate, please deactivate the plugin not related to the theme (you can do it bulk) then activate one by one and check the issue.

Best Regards

November 28, 2020 at 4:05 pm #245666

karen1991
Participant

Dear Elise,
I am aware of the active plugins. I disabled them all, but still this issue did not get resolved.
I don’t know what to do.

November 28, 2020 at 8:32 pm #245709

Elise Noromit
Member

Hello,

Please confirm the permission to check the issue without the plugins. Make the full backup of your site.

Best Regards

November 28, 2020 at 10:26 pm #245741

karen1991
Participant

I fixed this issue, but don’t know what caused it.

November 29, 2020 at 4:57 pm #245812

Elise Noromit
Member

Hello,

That is fine. If you have any questions please feel free to contact us.

Best Regards
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