Some product pages are broken

Dear Xtemos,

I am very happy with the Woodmart theme. But on my website http://www.koopalles.nl some product pages are broken. Please have a look at some examples below:

https://koopalles.nl/product/3d-glazen-aroma-diffuser-nachtlamp-luchtbevochtiger-100ml/

https://koopalles.nl/product/aroma-diffuser-3d-ultrasonisch-nachtlamp-vernevelaar-luchtbevochtiger/

https://koopalles.nl/product/mondkapje-mondmasker-masker-kopen-chirugische-niet-medische-wegwerp-wasbare-stof-goedkoop-type-1-2/

But not all productpages are like this. Some are good, see below:

https://koopalles.nl/product/houten-horloge-box-luxe-uitgevoerd-100-handgemaakte-horlogedoos-exclusieve-opbergbox-voor-horloges-en-sieraden-confibel-deluxe/

Do you know how this happens? What actually causes this and how can this be fixed?

Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

if the problem remains, even after the plugins deactivated leave the plugins deactivated for us to check and provide your site admin access to the private area.

Best Regards

Dear Xtemos,

I tried your recommendations, but still could not fix this issue.
I have added my admin login access in the private area. Please have a look.
Thanks in advance.

Kind regards,
Karen

Hello,

I see the child theme and I do not see the paren theme. Did you rename it? Please check the issue on the parent theme.

Best Regards

Dear Elise,

I activated the parent theme. So now you should be able to see it as well. Please have another try.

Kind regards
Karen

Hello,

You have 43 plugins activate, please deactivate the plugin not related to the theme (you can do it bulk) then activate one by one and check the issue.

Best Regards

Dear Elise,
I am aware of the active plugins. I disabled them all, but still this issue did not get resolved.
I don’t know what to do.

Hello,

Please confirm the permission to check the issue without the plugins. Make the full backup of your site.

Best Regards

I fixed this issue, but don’t know what caused it.

Hello,

That is fine. If you have any questions please feel free to contact us.

Best Regards

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