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spam errorlog
- This topic has 9 replies, 2 voices, and was last updated 5 years, 6 months ago by Artem Temos.
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April 18, 2019 at 5:08 pm #119736
BrockwayParticipantHi,
Here the issue : https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/20264492/comments?page=111&filter=all#comment_21902303
Regards,
EricApril 18, 2019 at 5:58 pm #119744
Artem TemosKeymasterHello,
Could you please disable all plugins that are not related to our theme and provide us your admin and access so we can check it?
Thank you in advance
April 18, 2019 at 6:02 pm #119746
BrockwayParticipantHi,
i absolutly cant disable plugins. and if i give you admin access i suggest you dont either.
As every plugin have been carefully choosen for thir quality and stability.Regards,
EricApril 18, 2019 at 6:27 pm #119751
Artem TemosKeymasterIn this case, you will need to create a staging copy since it is not possible to troubleshoot PHP errors without that.
April 18, 2019 at 6:29 pm #119753
BrockwayParticipantWell you are a developper and we both know it is not actually true.
But if you want absolutly a staging site, i can send you a backup of my website.Regards
April 18, 2019 at 6:30 pm #119755
Artem TemosKeymasterYes, we know that errors may be caused by a lot of different things including external plugins. Do you have all the theme-related plugins up to date as well as the theme? Do you have a child theme?
April 19, 2019 at 9:16 am #119848
BrockwayParticipantYes all plugins up to date and installed (only the necessary ones)
yes i have a child theme with really nothing fancy in it, i probably could delete it and my 2 snippets in a snippet plugin.April 19, 2019 at 9:46 am #119853
Artem TemosKeymasterOK, now please send us your admin and FTP access. Also, describe how to check your error logs to see if the error still appears there.
May 22, 2019 at 6:26 pm #125237
BrockwayParticipantHi there is also another error now :
[22-May-2019 18:23:56 UTC] Erreur de la base de données WordPress You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ‘)’ at line 1 pour la requête SELECT term_id, term_group, term_level FROM v1_psu_terms WHERE term_id IN () faite par require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(‘/themes/woodmart/woocommerce/single-product.php’), wc_get_template_part, load_template, require(‘/themes/woodmart/woocommerce/content-single-product.php’), do_action(‘woocommerce_single_product_summary’), WP_Hook->do_action, WP_Hook->apply_filters, woocommerce_template_single_add_to_cart, do_action(‘woocommerce_variable_add_to_cart’), WP_Hook->do_action, WP_Hook->apply_filters, woocommerce_variable_add_to_cart, WC_Product_Variable->get_available_variations, WC_Product_Variable->get_available_variation, apply_filters(‘woocommerce_available_variation’), WP_Hook->apply_filters, WC_Points_Rewards_Product->render_available_variation_message, WC_Points_Rewards_Product::get_points_earned_for_product_purchase, WC_Points_Rewards_Product::get_category_points, wc_get_product_terms, apply_filters(‘woocommerce_get_product_terms’), WP_Hook->apply_filters, PSU_Term->get_the_terms
Will send admin for now, as ftp will change very soon.
May 23, 2019 at 6:15 am #125276
Artem TemosKeymasterPlease send us your FTP access. Also, describe how to check your error logs to see if the error still appears there.
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