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Specific user login generates error 500
- This topic has 14 replies, 2 voices, and was last updated 1 year, 1 month ago by Luke Nielsen.
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AuthorPosts
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September 26, 2023 at 3:31 pm #499372
hkaadanParticipantI have some users reported that trying to login to site will give error 500. i have the latest version of the theme. i changed the theme to another, and the problem solved, even with the plugins of the theme active. once you activate woodmart again in appearence, the problem occurs. please advise
September 26, 2023 at 4:23 pm #499394
Luke NielsenKeymasterHello,
Please confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.
Thank you in advance.
Kind Regards
September 26, 2023 at 5:30 pm #499415
hkaadanParticipantSure , you are authorised
September 27, 2023 at 9:06 pm #499757
hkaadanParticipantAny update here ?
September 28, 2023 at 9:20 am #499809
Luke NielsenKeymasterHello,
Right now it works well after enabling the parent theme, here is a video: https://take.ms/wHcls
Please check it on your side and let me know.
Kind Regards
- This reply was modified 1 year, 1 month ago by Luke Nielsen.
September 28, 2023 at 11:18 am #499872
hkaadanParticipantnot is not fixed. I was clear in the credentials and the post that this problem is user specific and its not happening with all users. I gave you an example of a problematic user which I am going to post again now in private as a single entry so you dont get mixed up again.
try login with the user sent in private and let me know
September 28, 2023 at 11:38 am #499878
hkaadanParticipantagain, the problem is not with your user which we created nor with many other users. this is happening with specific users. I shared one of them in private messages. check and let me know.
September 28, 2023 at 12:10 pm #499893
Luke NielsenKeymasterHello,
I would like to request temporary FTP access to the site to take a better look at the issue there.
Looking forward to collaborating with you!
Kind Regards
September 28, 2023 at 12:28 pm #499904
hkaadanParticipantcredentials sent in private
September 28, 2023 at 2:50 pm #499961
Luke NielsenKeymasterHello,
500 Internal Error is a generic error and says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider and ask to provide server error logs. Then send us those error logs so we can check them.
Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
Looking forward to hearing back from you!
Kind Regards
September 28, 2023 at 10:43 pm #500061
hkaadanParticipantwell this is only happening when the theme is active. we have troubleshoot the issue from our side. then contacted the server support.
will speak to them again, meanwhile, would you mind sharing 7.2.4 and 7.2.5 packages along with the respective woodmart core plugin to test the downgrade. as this didnt happen in the older versions.
you can send to my email or share here.thank you
September 28, 2023 at 11:10 pm #500063
hkaadanParticipantthe error log is in private
September 29, 2023 at 2:39 pm #500246
Luke NielsenKeymasterHello,
Please navigate to WoodMart -> Patcher and apply the
500244
patch to fix the issue.Then clear all cache and recheck the issue.
Kind Regards
September 29, 2023 at 3:35 pm #500272
hkaadanParticipantgreat. it looks like it worked. thank you
September 29, 2023 at 3:39 pm #500276
Luke NielsenKeymasterHello,
You are welcome! In case you need any additional help, I’d be more than happy to assist you.
Have a good day!
Kind Regards
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