Split: Croco Block Compatibility

Hi!
Managed to solve? I have the same problem.
Thanks.

Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Could you kindly describe the actions step by step to reproduce the issue?

Best Regards

Hi,
I am sending the access and also a video with the error.
When I use woodmart theme, crocoblock widgets for woocommerce do not appear, when I switch to Hello theme, everything works normally.
Thanks.

Hello,

Could you kindly send the plugin archive so that we could check and debug it?

Best Regards

Hi!
Send the download link.
Thanks.

Hello,

Thank you for the link, however, we cannot install without the license. Could you send us the plugins you use instead of the setup wizard?

If you have any questions please feel free to contact us.

Best Regards

Hi,
I sent the file link.
Thanks.

Hello,

Our developers would fix this incompatibility and this fix would be added to the nearest update, please provide FTP?

Best Regards

Hi!
Thank you for the good work.
I’m sending the information.
Thanks.

Hello,

Our developers have fixed that please check how it works now.

The fix would be added to the next update.

Best Regards

Hi!
The problem with compatibility returned.
When I use the woodmart theme, the crocoblock widgets for woocommerce do not appear, when I switch to the Hello theme, everything works normally.
How can I solve?
Thanks.

Hi!
I also have this error (video link in private).
When I activate the Woodmart theme, the section goes to the left, when I activate the Hello theme, it is correct.
How to solve this?
Thanks.

Hi! Disable the option (Elementor sections negative margin) and it looks like it solved the problem with the section alignment in Elementor.
Is there a problem with the theme?
Thanks.

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Hello,

In some cases this margin is necessary.

We are glad you have solved the problem.

Best Regards

Hi,
I am sending the access and also a video with the error.
When I use woodmart theme, crocoblock widgets for woocommerce do not appear, when I switch to Hello theme, everything works normally.
It was fixed, but the error came back after updating the theme.
Thanks.

There is also an error when I disable the “Elementor sections negative margin” option.
It changes the margin of the buttons. The white button has 0 margins in “Elementor”, when I disable the “Elementor sections negative margin”, the button is misaligned.
I put the green button negative to align it, but when I enable the “Elementor sections negative margin” option, the button is misaligned.
I need that when leaving the buttons at “0” in “Elementor” they are aligned.
I am sending the video and the links that the error is occurring.
Thanks.

Hello,

Please provide valid FTP and site admin access.

If you have any questions please feel free to contact us.

Best Regards

Hi!
I’m submitting the access.
Thanks.

Hello,

Please check the FTP access once more, I cannot log in.

Best Regards

Hi!
It’s working, I tested it here.,

Hello,

Please check the FTP access, we try to enter from different devices and locations and we cannot: https://gyazo.com/c5c6991988b11d6465a69bb9a1d4b91c

Best Regards

Hi!
I created a new user.
I’m sending it to you.
Thanks!

Hello,

Unfortunately, still the same. Please check the domain name once more.

Best Regards

Hi!
What’s your IP?
Maybe Virusdie and Cloudflare are blocking it.
Inform the IP that I will whitelist.
Thanks.

[Elise Noromit]

Hello,

Please whitelist this

Best Regars

• This reply was modified 1 year, 11 months ago by Elise Noromit.

Hi!
I have whitelisted the IP, please try again.
Thanks.

Hi!
I updated the data.
Please try with the information I am sending you now.
Thanks.

Hello,

Please upload the file with the fix into the WoodMar folder. https://drive.google.com/file/d/1o1DQ8vLdSiX8cRnhconXNGCQQlCEsTsj/view?usp=sharing

If you have any questions please feel free to contact us.

Best Regards

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Hi!
Solved, thank you.

You are welcome! We are here to help.

Wish you a wonderful day!

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