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Sticky Header dont work

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  • #439851

    davi.silva
    Participant

    Hello,

    My sticky header for the last few days it has stopped working.
    It’s weird because we haven’t installed any new plugins, we’ve been using the same plugins for a long time.

    To test for any possible incompatibility, I disabled all my plugins, leaving only woomart-core, and it still doesn’t work. I activate one by one the plugins, without success.

    The fixed header settings are correct, because they are the same settings I’ve been using for a long time.

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    #439853

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #439861

    davi.silva
    Participant

    hello,

    As I said in the first message, I already deactivated all the plugins, and I put activated only the ones you mentioned. Unsuccessfully.

    Access information follows:

    #439918

    Artem Temos
    Keymaster

    Sorry, but we can’t reach your website now https://gyazo.com/88338cfb78a1cbe21badecab5132eca7

    Kind Regards

    #439922

    davi.silva
    Participant

    Hello,

    Our Server blocks some countries in the firewall (for security reasons).

    You can say the IP you are using to try to access. That I will release your IP from the server.
    Or tell which country you are trying to access.

    Regards.

    #439926

    Artem Temos
    Keymaster

    Sure, here is my current IP 176.98.91.6

    #439949

    davi.silva
    Participant

    It’s done. Try accessing the backoffice now.

    #439955

    Artem Temos
    Keymaster

    When we switched to the parent theme the sticky header works correctly. So it might be some custom code in the child theme that causes the problem.

    #440311

    davi.silva
    Participant

    Hello,

    My problem is solved now.

    Best regads.

    #440685

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out.

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