Store page display error

Hi there!

Thank you for your help!

for the last few days I have been encountering a display error in my shop. I have updated all my plug-ins but nothing works!
I can access the first page however every time i try to access a category or a filter, the attached/below page appear.

Can you please advise

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Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area.

Starting from now, these plugins are no longer required: Redux Framework, CMB2, please delete them.

Best Regards

Hi ELise,

thank you for coming back to me.

We have desactivate the below plugin:
– loco translate
– woocommerce monetico gateway
-woocommerce paypal checkout gateway
– WooCommerce Stripe Gateway
– WP Super Cache
– YITH WooCommerce Compare
– YITH WooCommerce Wishlist
-Yoast SEO

The below pluggin are still activated (as we thought they were related to the theme):
– Contact Form 7
– Mailchimp for WordPress
– Safe SVG
– Slider Revolution
– WooCommerce
– Woodmart Core
– Éditeur de page

can you please let we know if this seems alright to you? if there is any pluggin that we have kept as activated that should be disactivated?

Please note that as recommended we have deleted Redux Framework and CMB2

Furthermore, when you said “switch the parent theme” do you mean activate the wordpress theme “twenty nineteen” as proposed?

We really do not want to lose any data. can you please reassure us those changes are safe?

thanks again for your help!
looking forward to your response!
Kindest regards

Hello,

Please make the full backup of your site and provide admin access to the private area.

Best Regards

hi,

ok

Hello,

I am checking the issue and do not see any problem now, please check and clarify the problem, if any https://gyazo.com/9470b2afeb663bb39f848bdf8c62b28e

Best Regards

Hi Elise,

thank you for coming back to me

Please see below where the issue happen step by step

1. i can open the category page as per below (in this case Poele a granules)

2. I go to the bottom of the page to move to page 2

3. once i have clicked on page 2 the below code appear

the issue appear as well when i want to apply a filter such as “price high to low”

Gyazo gif : https://gyazo.com/0829b512a8f1fa50ae6f4a24e8260a42

Thank you

Hello,

Please deactivate this plugin UpdraftPlus – Sauvegarde/Restauration and check the issue.

Best Regards

Hello,
Done.
(Same issue … I just installed this plugin yesterday to make the backup you asked me to do)

We are trying to reproduce the problem but it works well on your shop page https://gyazo.com/68c61439cac48a4ff563589dc7d30bb9

the problem came from the host. It would update the version of PHP that was no longer compatible with the version of wordpress.
Thank you.

OK, we are glad that you sorted it out.

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