Home Forums WoodMart – Premium Template Store page display error

This topic contains 11 replies, has 3 voices, and was last updated by Artem Temos Artem Temos 1 week ago.

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #137622

    yokoenergie
    Customer

    Hi there!

    Thank you for your help!

    for the last few days I have been encountering a display error in my shop. I have updated all my plug-ins but nothing works!
    I can access the first page however every time i try to access a category or a filter, the attached/below page appear.

    Can you please advise

    Private Content Hidden
    Attachments:
    You must be logged in to view attached files.
    #137657

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area.

    Starting from now, these plugins are no longer required: Redux Framework, CMB2, please delete them.

    Best Regards

    #137739

    yokoenergie
    Customer

    Hi ELise,

    thank you for coming back to me.

    We have desactivate the below plugin:
    – loco translate
    – woocommerce monetico gateway
    -woocommerce paypal checkout gateway
    – WooCommerce Stripe Gateway
    – WP Super Cache
    – YITH WooCommerce Compare
    – YITH WooCommerce Wishlist
    -Yoast SEO

    The below pluggin are still activated (as we thought they were related to the theme):
    – Contact Form 7
    – Mailchimp for WordPress
    – Safe SVG
    – Slider Revolution
    – WooCommerce
    – Woodmart Core
    – Éditeur de page

    can you please let we know if this seems alright to you? if there is any pluggin that we have kept as activated that should be disactivated?

    Please note that as recommended we have deleted Redux Framework and CMB2

    Furthermore, when you said “switch the parent theme” do you mean activate the wordpress theme “twenty nineteen” as proposed?

    We really do not want to lose any data. can you please reassure us those changes are safe?

    thanks again for your help!
    looking forward to your response!
    Kindest regards

    #137774

    Hello,

    Please make the full backup of your site and provide admin access to the private area.

    Best Regards

    #137803

    yokoenergie
    Customer

    hi,

    ok

    Private Content Hidden
    #137885

    Hello,

    I am checking the issue and do not see any problem now, please check and clarify the problem, if any https://gyazo.com/9470b2afeb663bb39f848bdf8c62b28e

    Best Regards

    #137889

    yokoenergie
    Customer

    Hi Elise,

    thank you for coming back to me

    Please see below where the issue happen step by step

    1. i can open the category page as per below (in this case Poele a granules)

    2. I go to the bottom of the page to move to page 2

    3. once i have clicked on page 2 the below code appear

    the issue appear as well when i want to apply a filter such as “price high to low”

    Gyazo gif : https://gyazo.com/0829b512a8f1fa50ae6f4a24e8260a42

    Thank you

    #137956

    Hello,

    Please deactivate this plugin UpdraftPlus – Sauvegarde/Restauration and check the issue.

    Best Regards

    #137977

    yokoenergie
    Customer

    Hello,
    Done.
    (Same issue … I just installed this plugin yesterday to make the backup you asked me to do)

    #138004

    We are trying to reproduce the problem but it works well on your shop page https://gyazo.com/68c61439cac48a4ff563589dc7d30bb9

    #138188

    yokoenergie
    Customer

    the problem came from the host. It would update the version of PHP that was no longer compatible with the version of wordpress.
    Thank you.

    #138206

    OK, we are glad that you sorted it out.

Viewing 12 posts - 1 through 12 (of 12 total)

The topic ‘Store page display error’ is closed to new replies.