Home Forums WoodMart support forum Subject: Urgent Help Needed: Woodmart Theme Import Stops at 15% Due to Timeout E

Subject: Urgent Help Needed: Woodmart Theme Import Stops at 15% Due to Timeout E

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #542487

    luigi.rangama
    Participant

    Hello,

    I’m reaching out to the community for urgent assistance with an issue I’m experiencing with the Woodmart theme. When attempting to import the default template, the process consistently stops at 15%, and I receive the following error message: “The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.”

    I have proactively contacted my hosting provider, and they have confirmed that the server’s timeout limit has been increased to 600 seconds. Despite this adjustment and after deactivating all plugins on my site to rule out any conflicts, the issue persists. This leads me to believe there is an anomaly specifically related to the theme itself.

    Given the urgency of this matter, especially considering that I have paid for assistance to ensure a swift resolution, I kindly request your intervention. Could someone please provide guidance on how to resolve this timeout issue during the template import process? Any tips, workarounds, or insights into adjusting server settings or theme files to bypass this problem would be greatly appreciated.

    Thank you in advance for your time and assistance. I’m looking forward to resolving this issue promptly with your expert advice.

    Best regards,
    Luigi

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    #542625

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Sorry, but the password you provided seems to be wrong and we can’t enter your dashboard. Please, send us your current username and password.

    Kind Regards
    XTemos Studio

    #542704

    luigi.rangama
    Participant

    Sorry,
    im going to reset.
    It will be good now :

    Thanks

    • This reply was modified 1 month, 3 weeks ago by Artem Temos.
    #542717

    Artem Temos
    Keymaster

    Please, use the private content field to hide your password from the public.

    Could you please disable all plugins that are not related to our theme temporarily?

    #542733

    luigi.rangama
    Participant

    I’m writing to the support team of the plugin. First, I want to thank you for your advice, but I had to start over about 15 times. I’ve finally managed to download it. However, I am encountering a problem on the product page. The product does not display. I’ve noticed this issue before but haven’t found a solution. You can see for yourself by creating a product and then previewing it. The product does not appear. Could you please assist me with this issue?

    #542786

    Artem Temos
    Keymaster

    Could you please disable all plugins that are not related to our theme so we can check the product page without them?

    #542807

    luigi.rangama
    Participant

    All plugins are disabled

    #542842

    Artem Temos
    Keymaster

    It looks like you have created the product page with Elementor PRO. You need to use our custom layouts instead and disable this plugin https://xtemos.com/docs-topic/single-product-page-builder/

    #542847

    luigi.rangama
    Participant

    Thank you so much for your help 🙂
    Have a nice day

    #542857

    Artem Temos
    Keymaster

    You are welcome! Feel free to contact us if you have any further questions.

Viewing 10 posts - 1 through 10 (of 10 total)

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