This topic contains 8 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 3 days, 6 hours ago.

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #342477

    shweta
    Staff

    Hello team,

    I’m using the product tab element on my website. the product tab is working fine on android mobile, but it is not working on Ipad and iPhone Mobile can you please check this issue asap because my website already lives. Please check the featured product section on the home page for better understanding please find the error video URL in the private section.

    Best

    Private Content Hidden
    #342570

    Hello,

    Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #342595

    shweta
    Staff

    Hello,

    Please find the login detail below:

    Private Content Hidden
    #342691

    Hello,

    Could you provide FTP access? Please insert the FTP access into the Private content below the message area. Our developers would check deeper.

    Best Regards

    #342694

    shweta
    Staff

    Hello,

    Please find the FTP details below:

    Private Content Hidden
    #343145

    shweta
    Staff

    Hello,

    Have you resolved this issue? we are waiting for your response.

    Best

    #343148

    Hello,

    Sorry for the delay, our developers have fixed that on your site, if it works properly, please let us know we will add this fix to our nearest update.

    Best Regards

    #345536

    shweta
    Staff

    Hello,

    Any update we are still waiting for your response?

    best

    #345671

    Hello,

    Have you checked how it works now? Our developers have fixed that already. We are waiting for feedback from you.

    Best Regards

Viewing 9 posts - 1 through 9 (of 9 total)

You must be logged in to reply to this topic.