Home Forums WoodMart support forum TAX not showing but after adding a product on cart

TAX not showing but after adding a product on cart

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #548256

    sistemas.okdock
    Participant

    Hello everyone,
    so I have this problem: when someone enters the store for the first time, they see all the prices without taxes included, but I need the store to show them all the time. I realized that somehow when I add any item to the cart, the whole store updates all the items prices from the store as if adding the product to the cart was some trigger for that action.

    I am attaching images of the problem, the price I need to be displayed is $1,099.00 (tax included), and before adding any product to the cart the price that shows is $1,017.59 (without taxes)
    Note: the tax is 8%

    Attachments:
    You must be logged in to view attached files.
    #548361

    Hung Pham
    Keymaster

    Hi sistemas.okdock,

    Thanks for reaching to us.

    I kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes) and keep WoodMart Core and WooCommerce plugins activated. This is to ascertain whether the issue you are experiencing is due to our theme or not.

    If the problem persists even with the default WordPress theme, it would suggest that WoodMart theme is not the cause of the issues.

    Regards,

    #553454

    anndron88
    Participant

    I have absolutely same problem. I diactivated all plugins and right now working only: Woocommerce, Woodmart Core and Elementor plugins. By some reason I have absolutely same problem as author. When you use browser as “incognito” and go into website, all prices are showing without VAT (in Woocommerce Settings everything must showing with VAT).
    When you add item into cart, got to the cart and then turn back to page – all prices shows normally with VAT.
    You can check on our website http://www.vr.lv. After first login you will see prices like 21.21, 18.83 and so on… All prices on our website are clear like 25.00€, 28.00€, 102.00€ (I mean not any XX.21, XX.83 =) ).
    When prices appears normally you need about 10-20 minutes and after that if you will go on website as “Incognito” again, once again prices will shows without VAT =(

    If this important, TAX 21%. In woocommerce I put that prices must show with VAT.
    Short update. We tried diactivate Elementor as well. Problem the same. Doesn’t helped =(

    • This reply was modified 7 months, 3 weeks ago by anndron88.
    • This reply was modified 7 months, 3 weeks ago by anndron88.
    #553457

    anndron88
    Participant

    There are some screenshots:
    – when prices are showing without VAT: https://prnt.sc/pvmpESTx_dXU
    – when we added item to cart (you can clearly see that prices are different in cart and page, with VAT and without VAT): https://prnt.sc/xmvKQ3UEeLM7
    – prices are normal when we pushed “Go to the Cart” and then go back to shop page: https://prnt.sc/GEXUWt492AQP

    #553729

    Hung Pham
    Keymaster

    Hi anndron88,

    Thanks for reaching to us and appreciate your patience.

    I kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not.

    I also kindly recommend you to submit your own topic in case I ask you for wp-admin credentials.

    Regards,

Tagged: ,

Viewing 5 posts - 1 through 5 (of 5 total)