Technical Error about my cart page

Hey sir, please help me check this: If I use the hidden sidebar and dropdown position, my page layout becomes distorted. I’ve tried deactivating two new plugins, but the issue persists. Unfortunately, my only option now is to select “without position” and directly redirect to the cart page.

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Hi balabalalouis,

Thanks for reaching to us.

It seems like you have enabled Elementor’s cart widget that replaces our theme’s widget and its style. You can disable it in Dashboard -> Elementor -> Settings -> Integrations https://gyazo.com/c740c3031eb1238ff47e5b747a0c6941

Regards,

Hi sir, unfortunately, I didn’t see any “mini cart” option in my elementor setting. please look at the photos. Look forward to your quick reply.

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Hey sir, I know you got tons of message every day. But this means a lot to me. May i get your quick reply?

This is the tutorial I found from developers.elementor.com. I don’t have elementor Pro.

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Please help me check it asap. I’ve been having the Facebook ads running for my website. The error of the mini cart significantly influence my sales. It would be highly appreicated if I can get your quick reply.

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Hi balabalalouis,

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

I see that you left 1-star rating https://themeforest.net/ratings/3539079

Please, understand that delay is not related to your previous rating, we really want to help every customer ASAP but the delay time always depends on the problem and sometimes takes more time to find a good solution. We kindly request that you adjust the rating.

Regards,

You can deactivate extra plugins for testing.
These are 4 plugins I recently added.
GenerateBlocks
Table of Contents Plus
Woo Discount Rules
Woo Discount Rules PRO 2.0
There should be no problem with other plug-ins, I have checked them one by one before. Although I also checked these four plug-ins before submitting this help application, they still didn’t work after I deactive them, you can try again and do a test

Hi balabalalouis,

It is related to cache, I cleared all cache and hard reload then it looked well now https://prnt.sc/HQyQG_Cm05ff

I created test page with duplicate header for testing, you can see here https://loobanipet.com/17778-2/

We kindly request that you adjust the rating. https://themeforest.net/ratings/3539079

Please, understand that delay is not related to your previous rating, we really want to help every customer ASAP but the delay time always depends on the problem and sometimes takes more time to find a good solution.

Regards,

No, the problem didn’t resolved.

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I need the “Hidden Sidebar” position. Could you please help me check it.

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Hey sir, If it’s related to cache, you cleared all cache and hard reload, then the problem was solved.
As you can see, I installed the WP ROCKET plug-in.
I also clear the cache and open the page in the incognito windows. Why I can’t solve this problems?
I’m wondering what might be the difference between your approach and mine.
I’m concerned that the same problem may occur again in the future.

At present, everything is normal on my mobile terminal, only the pc terminal does not have the function of hidden bar

We may have jet lag. I’ve dealt with it myself on both mobile terminal and pc terminal.
Could you please just reply this problem at your convenience:

“If it’s related to cache, you cleared all cache and hard reload, then the problem was solved.
As you can see, I installed the WP ROCKET plug-in.
I also clear the cache and open the page in the incognito windows. Why I can’t solve this problems?
I’m wondering what might be the difference between your approach and mine.
I’m concerned that the same problem may occur again in the future.”

Hi balabalalouis,

Please check one more time https://prnt.sc/xvagOAWDfpyN

Regards,

It’s okay now. I can edit the rating. All I do is just want you help me solve the problem.

You just edit the header to test my mini cart position?

Why does my website open with a slider page-turning animation effect? Could you please help me cancel it?

And why my category page totally change? Please look at the photo.

It should have filter section like the photo shows.

Please help me set it.

Look forward to hearing from you.

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It should have filter section like the photo shows.

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I can solve the sidebar issue on my own, but could you assist me in disabling the animation effect when transitioning to the new page?

Hi balabalalouis,

Thanks for changing your mind. I am always here and try my best to help the customers.

1. You just edit the header to test my mini cart position?

I duplicated the header for testing, original header does not affect.

2. Why does my website open with a slider page-turning animation effect? Could you please help me cancel it?

Please disable Optimize CSS delivery option in WP Rocket plugin https://gyazo.com/786460bfcce8cf607ec622efc55069a1

3. And why my category page totally change?

The filters show up on my end, please double check. https://prnt.sc/IJ2z0yLUb3Vb

Regards,

Thanks for your reply. Sir. But if I disable the [Optimize CSS delivery], the page speed is slow.
My website often encounters some minor issues, like the one I mentioned earlier, where the sidebar is missing on the category page without any changes made by either of us.
Another example is that sometimes my category page turns into a 404 error page without any modifications to the links, but later it automatically reverts back.
I’m unsure about the cause of all these strange issues. For instance, you cleared all cache and performed a hard reload, and then the problem was resolved. However, when I tried the same steps before contacting you, it didn’t work.
Can you please shed some light on what might be causing these problems? I apologize for giving a one-star rating, but I hope you understand that I invest a lot time and energy, even money in advertising for this website every day.
All these small issues can impact my sales, and I find it difficult to justify this to my boss.

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[Hung Pham]

Hi balabalalouis,

You can keep that option enabled, but you need to read more about their instruction to fix flash of unstyled content issue https://docs.wp-rocket.me/article/1266-optimize-css-delivery

About the 404 issues, you should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems because 404 seems related to Permalinks issue.

P/s: I fully understand your concerns. However, hope you can understand that I am always try my best to help you and no need 1-star rating, so I kindly ask you to adjust the rating.

https://themeforest.net/ratings/3539079

Regards,

• This reply was modified 12 months ago by Hung Pham.

I’ll take time to read the articles.

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Hello,

You can change the rating in your account on ThemeForest here https://themeforest.net/downloads
As for the WP Rocket, please, check our performance optimization article and follow it step-by-step to optimize your website properly. https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/

Kind Regards

Hi Sir,
I’ve change the ratings. Thanks a lot for your help.
Now I ran into a new problem. My permalink structure was changed without my any input.
I’ve contact my server customer service. But they can’t know why.
Could you please help me check it.
Look forward to hearing from you.
Sincerely,
Vicky

Hello,

Thank you very much for changing the rating.

Our theme doesn’t influence WordPress permalinks too. Most likely, something was changed in your dashboard or it is affected by some of the installed plugins. It is hard to understand what exactly it is caused by while you don’t know what happened before. Try to reproduce the issue in the future.

Kind Regards

Is there any way to detect which installed plugin influence the permalink structure?

Hello,

There is no quick way to find it if it happens randomly. The only way is to try to disable all plugins for a while and test how it works. Then enable them one-by-one and try to detect which plugin causes the problem.

Kind Regards

[Author]

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