Technical problem with Elementor

Hello! I have a problem with the demo loading (see url ). I received an email from WP reporting a technical problem with Elementor. Can you please check?

Hello,

Thank you very much for choosing our theme and for contacting us.

Please provide your site admin access to the private area. The access you have provided is not valid.

Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes. Please make the full backup of your site.

Best Regards

Hello and thanks for the reply! I confirm that you can disable everything, I do not need to backup because there is no content to save on this test domain.

Hello!
I tried to make some changes to the internal pages … but WP sent another mail …
Thx

Hello,

We found the following error in your website logs Call to undefined function Elementor\mb_strtolower()

And it looks like mb_strtolower function is disabled on your server. Contact your hosting provider for help on this matter.

Regards

Hello! The hosting provider says they have solved the problem. At this point I try to load the demo of the theme or do you have to put your hand?
Thank you!

Hi,

Yes, your website should work without any problems if the problem has been fixed from the server side.

Kind Regards

eh nothing … I imported the demo theme … and the menu has tripled (maybe even more ..). I don’t understand where the word is this time … thanks

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It looks like the dummy content has been imported a few times. Try to reset your website completely using WP Reset plugin and reimport the data one more time on the clean installation.

nothing to do …. reset everything, made a single import of the demo and this is the result. All double …

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We have tried to run the import and got the error from your server. Also, when we visit a few dashboard pages we get some server errors and the response time is huge. That is why the import process can’t be complete successfully. We recommend you change the host and test some trial periods with other service providers like Bluehost, Cloudways or others.

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