Technical question regarding Woodmart features
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Thanks, I’ve solved the problem. What about the image that appears when you click on the video? Does it matter what technology is used?
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
Hello,
However, the issue with the image appearing on the video is still there, and I still haven’t received a response. Please check the previous message from March 16, 2026, regarding the image that remains on the screen when you click on the video and causes the page to freeze. Thank you.
Hello,
Yes, that is why I am asking for the logins. Your old login details are not working anymore. So please share the correct/changed WP admin logins so I will check and solve the issue related to the product video.
Best Regards.
Hello, thank you, but I’m still having the issue from March 16th—I still haven’t received a response regarding the video image freezing when I click on the video, which is a major problem. Please let me know how to fix this issue. Thank you.
Hello, I didn’t see your reply. Here are the login details:
Thanks you
Hello,
Your issue has been solved. Please check the site after removing the browser cache and site cache.
Best Regards.
Hello,
Just one last question about the video display. I see that there are options to share on Facebook and other platforms. I was wondering if there’s a way to share on TikTok and Instagram. THANK YOU
Hello,
Instagram and TikTok do not have the option to share, which is why this icon is absent in this list.
Best Regards,
OK, thanks. I also wanted to ask: I have a problem. I have the default WooCommerce settings configured so that the “Size” attribute is selected by default for the “Color” attribute. So when I use this on the “Add to Cart” block, the data syncs correctly when I click on the color, and it displays the image of the associated color variation correctly. However, on the “Product Variation” block—which is used to display the variations— The default WooCommerce settings for size and color don’t work there. Please let me know if there’s a solution to this. Thanks.
P.S.: You can log in with the same credentials to see that on the single product page, there are three “Add to Cart” blocks. You’ll see that the first image changes on the other blocks at the bottom labeled “Products,” which contain “Product Variations” blocks derived from “Layout Loop Item.” It doesn’t work there.
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Try it with the product: Flower sunglasses (the “swatches” attribute is already set up in the “Add to Cart” block) thanks you
And there’s also something I don’t understand. On the product archive layout, I have a layout that looks like the one on the store page, and I think—though I’m not sure—that the subcategories like “accessories” have the same layout. The problem is that they don’t have the same layout for the header at the top and the cards. So I don’t understand where to edit the subcategories in the menu (featured, accessories, clothing, etc.) (see the photos). Please explain to me where I can modify this layout that affects all these category pages, and is it possible to modify each of these category pages individually so that they look different from the shop page, given that there’s only one archive layout for this? THANK YOU
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Hello,
If you do not mind, can you please create a new topic to avoid confusion? Actually, in this topic, all the issues are mixed up, and it is creating a mess in the topic. So please create a new topic and share the WP login details so will further investigate the issue on your site.
Note: Please create new topics for each issue in the support system to avoid any confusion.
Thanks for contacting us.
Best Regards,
.
