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Template Library not Loading

Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • May 19, 2019 at 5:41 pm #124534

    [email protected]
    Participant

    Hello,
    I my Basel template library is not loading on my site. Just bought Basel.
    Thanks.

    May 19, 2019 at 8:46 pm #124566

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

    May 19, 2019 at 10:38 pm #124574

    [email protected]
    Participant

    Can I refund Basel please? I wanted to switch from Woodmart but it will be way too much unnecessary work. I will just keep my woodmart.

    May 20, 2019 at 6:12 am #124591

    Artem Temos
    Keymaster

    Yes, you can request a refund here https://themeforest.net/refund_requests/new
    But before approving the refund, we need you to send us a valid purchase code for the WoodMart theme.

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Viewing 4 posts - 1 through 4 (of 4 total)