Thank you (checkout screen doesnt work)
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Hello,
am having an issue which after a customer proceed with a payment on checkout. The thank you page is not shown with the order details so the customer doesnt know if the ordered was received or not .
Can you help me pleasE?
Hi mrgeek,
Thanks for reaching to us.
The issue with the thank you page not showing order details after checkout in the WoodMart theme can be addressed by customizing the Thank you page layout using the theme’s page builder.
You can create a custom thank you page layout by going to Dashboard > Layouts > Checkout, then adding a new layout with the type set to Thank you page
Further, you can read more about the Layout Builder here: https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/
I hope this helps resolve your issue.
Best regards,
Hung PD
Hello ,
am getting the following error when am trying to edit with elementor the layout thank you predefined page
Attachments:
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Hi mrgeek,
Thanks for your patience.
To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
Regards,
Hung PD
Hi mrgeek,
Thanks for your patience.
Would you mind if I deactivate extra plugins for testing? Please confirm me back.
Regards,
Hung PD
Hello , no the website is on production . Which plugins you need to deactivate ?
Hi mrgeek,
Thanks for your patience.
Please confirm me back if you resolved the issue by yourself https://ibb.co/21vXypLM
Regards,
Hung PD
Hello Hung,
it worked, but when i delete your admin account it doesnt work.
Can we fix it again please?
Hello,
Thank you for the update. It seems that the issue occurs again after deleting the admin account we used for troubleshooting. This likely means that some temporary changes or settings applied during our access were removed.
To resolve this permanently, please create a new administrator account for us or share access again in the Private Content field, so we can review and apply a lasting fix without disrupting your site. Alternatively, we can guide you step-by-step to replicate the changes on your existing admin account.
Please let us know how you would like to proceed.
Regards
Can you please explain to me how i can fix it?
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