“Thank you” page not filled with data

Hello
Hope you can help.
We do not get the “Thank you” page working. It shows always an almost empty page (not filled).
We tried to set a page within the elementor site woocommerce settings, or without.
It is not filled with information.
What do we wrong?
Thanks for your help
Armin

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Hello,

Please check how it works with the default WordPress theme like Woocommerce Storefront to determine whether the issue is with our theme.

Kind Regards

Hello
Yes, it works without your Theme active.
See attachment.
Kind regards
Armin

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I turned off almost all 3 th party plugins, except:

– Woocommerce
– Elementor and Elementor Pro

Still not working…

Hello,

Most likely the Elementor Pro causes this. Confirm the permission for plugins deactivation and switching to the parent/default theme, after testing I will enable all back.

Kind Regards

Hello
No, problem. We did the same yesterday.

Yes, we confirm you have the permission for plugins deactivation and switching the theme.

Thanks for your help

Hello,

It works well when these plugins: https://prnt.sc/ADnQgg6jATFq – are deactivated – https://prnt.sc/NNd-GlKGygXP

So you need to disable the overriding of the Thank you page in the settings of some of these plugins.

Kind Regards

Thanks for your testing and feedback.

The plugin “The Plus Addons for Elementor – Pro” causes this error.
If it is active, no information will be filled on the “Thank you” page .

We will check with the plugin provider.

Thanks for your support.

Hello,

You are welcome! Let me know the result.

Thank you for your time and have a good day!

Kind Regards

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