The Basel Theme Website Super Slow

Hi There,

I am building a website for a client & its super slow. I’ve installed a cache plugin (WP Fastest Cache), max CDN & imagify photo optimizer, but the site is running super slow. Can you help me?

Hello,

Could you please describe how did you measure the site speed? Please, disable all external plugins that are not related to our theme (including cache) and provide us a step by step instruction on how to reproduce the problem.

Regards

Ok so here is what I have done. I hired a guy to improve the overall page speed on GT Metrix and he did a good job getting the score. The page speed is 92% & Yslow is 85%, however it was still very slow to load when browsing my website. He recommended upgrading the server so I did that and the site is still performing poorly. Is there a way you can go into my site and see if there is something wrong?

I am pretty frustrated here, considering I’ve spent over 2 months building the site, adding over 40 products with variables.

Hello,

We have tested your website and its speed but don’t see any problems there. The average loading time for your pages is always less than 3 seconds that is quite fast https://gyazo.com/574c45439c6d3f917de4ef023975bb41

Regards

The front end optimization is good, but the backend of the website is not. That is why I am asking you for help. Can you log into my account or give me some recommendations here?

But our theme doesn’t influence your backend performance. We don’t have any custom functionality there that may cause this problem.

So here is what my hosting company said about the site being so slow. Please let me know your thoughts.

Thank you for contacting A2 Hosting Support. I’m sorry to hear about the resource issue. When checking your cPanel under “CPU and Concurrent Connection Usage” I am seeing the following warning:

Your site had no issues in the past 24 hours
Your site might hit resource limits soon
Your CPU usage was at 99% out of 100%

Reaching resource limits can result in slow performance or errors. This could be due to scripting on your site, development work such as making changes, or an increased amount of traffic. You and your web developer will need to review the resource usage of your account and take steps to reduce the load your site is creating. Please see the following knowledge base guides on resource usage:

Resource limit information
https://www.a2hosting.com/kb/cpanel/cpanel-logging-features/resource-limit-information

How to monitor resource usage
https://www.a2hosting.com/kb/developer-corner/linux/monitoring-resource-usage

We have checked but don’t see any server side issues that would result in slow performance on your site. Optimization in general would help reduce resources and improve page load speed. Optimization would include some of the following and can be performed by you or your developer:

– I’m listing this first as this looks to be your main problem. The WordPress cron job is running pretty often which does consume resources. The article here explains how to control the WP cron to help speed up your site: https://www.a2hosting.com/kb/installable-applications/optimization-and-configuration/wordpress2/configuring-a-cron-job-for-wordpress

– The WordPress heartbeat (admin-ajax.php) can consume a lot of resources, the article here explains how to control the heartbeat and reduce resource usage: https://www.a2hosting.com/kb/installable-applications/optimization-and-configuration/wordpress2/configuring-the-wordpress-heartbeat

– Review plugins and deactivate/remove ones that are not vital and no longer needed for your site to function.

– Use a caching plugin if one is not already setup. Popular caching plugins are WP Fastest Cache, WP Super Cache, and W3 Total Cache. Sometimes it is best to try out others if you don’t experience good results with one. We offer W3 Total Cache in our A2 Optimized plugin: https://www.a2hosting.com/kb/installable-applications/optimization-and-configuration/wordpress2/optimizing-wordpress-with-the-a2-optimized-plugin

– GTmetrix provides some optimization tips in their reports: https://gtmetrix.com/ — After you run the report: If you click on the item and then hover over “What’s this mean?” a dialog will show, then click on “Read more” for additional information. There’s also a WordPress optimization guide here: https://gtmetrix.com/wordpress-optimization-guide.html

– Enable compression, browser caching, and optimize image files: https://www.a2hosting.com/kb/installable-applications/optimization-and-configuration/optimizing-website-performance

– Use a CDN like CloudFlare: https://www.a2hosting.com/kb/add-on-services/cloudflare/how-to-activate-cloudflare

– Setup a robots.txt file and set the crawl interval, if you already have this set you can increase it: https://www.a2hosting.com/kb/developer-corner/controlling-search-engines-and-web-crawlers-using-the-robots-txt-file#Example-5.3A-Control-the-crawl-interval

– We would recommend enabling Turbo caching. This will help improve the performance of your site and allow you take advantage of the features your plan offers. The article here explains how to enable caching for Turbo plans: https://www.a2hosting.com/kb/a2-hosting-products/turbo-web-hosting/enabling-caching-for-wordpress-on-turbo-web-hosting

If the above doesn’t help, then we would recommend reaching out to a skilled developer for the task that is familiar with WordPress, PHP, JavaScript, MySQL and website optimization. As your web host we will check for server side performance issues, but we don’t have the resources or development knowledge available to debug and find out exact causes for many scripting performance/resource issues. Please let us know if you have any additional questions or concerns.

Best Regards,
==============================================
Ben P.
Support Specialist
A2 Hosting – Our Speed, Your Success!
+1.888.546.8946
https://www.a2hosting.com/support

Hi,

This information doesn’t mention our theme. There are some general recommendations only. They don’t point you that there are some problems with our theme scripts. If such were we would check and help you.

Regards

XTemos,

All I am asking here is that you log into my account to see what the issue is. Your responses have been very combative and I don’t appreciate that lack of help your giving me.

I will be leaving a review of my experience with your theme & Customer Service regardless if you want to “SUPPORT” me or not.

The hosting company said the resource could be due to scripting. Doesn’t this fall under the developer of the theme if they say scripting?

Reaching resource limits can result in slow performance or errors. This could be due to scripting on your site, development work such as making changes, or an increased amount of traffic. You and your web developer will need to review the resource usage of your account and take steps to reduce the load your site is creating. Please see the following knowledge base guides on resource usage:

Hi,

Scripts come with WordPress and additional plugins installed, not only with our theme. There are may be a lot of different factors influencing your backend performance.

Regards

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