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The Chinese text always appears on the page.

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  • #705965

    keyz0502
    Participant

    And it has the same meaning as the title.
    The web pages always unintentionally display Chinese translations on different pages. It doesn’t seem to be random either. Please check Private content:.
    This problem has been bothering us for a long time. It reappears every time it is deleted. The scroll bar for the free shipping reminder that was previously installed also has the same issue. We were forced to disable this function.

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    #706050

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards

    #706349

    keyz0502
    Participant

    please have look Private content

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    #706375

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I have found that you are using the old version of the theme. Please update the theme to the latest Woodmart 8.3.9 version and update all the theme plugins as well from Appearance >> Install Plugins after the theme update.

    Please read and follow the instructions given in the theme documentation here about the theme update:
    https://xtemos.com/docs-topic/update-the-theme/

    Also to update the theme translation in future after the theme update, please read and follow the instructions here:
    https://xtemos.com/docs-topic/theme-translation/

    Best Regards.

    #706381

    keyz0502
    Participant

    Changing the theme might lead to other style issues. We are not willing to make such an operation without thorough consideration.

    #706490

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please get the complete site backup before updating the theme. I am sure the theme update will not affect anything on your site. If any thing happen, then you have a backup to run, and the site will be back in the previous condition, same as before the theme update.

    Best Regards.

Viewing 6 posts - 1 through 6 (of 6 total)