The description does not appear only on certain products

I have a strange problem.
In some products the description of the product seems to be empty.
I have remove the product and add it again from the beginning but the problem remains…

Here is twp examples:
https://www.koypes.gr/product/%ce%ba%ce%bf%cf%8d%cf%80%ce%b1-%cf%85%ce%b4%cf%81%ce%bf%cf%87%cf%8c%ce%bf%cf%82-%cf%83%ce%b5%cf%84-2/
https://www.koypes.gr/product/%ce%ba%ce%bf%cf%8d%cf%80%ce%b1-%ce%b9%cf%87%ce%b8%cf%8d%cf%82/

Hello,

Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

Regards

I have try the twenty sixteen and seventeen and the same there…

I have just days that I have install it, and except the Google Analytics Dashboard for WP (GADWP) and Google XML Sitemaps plugins, all the rest are the original configuration of your theme…
I have deactivate them just to check if there are creating the problem, but nothing change…

I believe the problem has something to do with the editor, because I try to rewrite the description and the same times is fixed https://www.koypes.gr/product/%ce%ba%ce%bf%cf%8d%cf%80%ce%b1-%cf%85%ce%b4%cf%81%ce%bf%cf%87%cf%8c%ce%bf%cf%82-%cf%83%ce%b5%cf%84-2/

I have notice that if i make a few saves and the description is empty (in the front page the tab is dissapers) and then I write the discription again and it works…

Really strange problem…

Hello,

The product page is the functionality of the Woocommerce and our theme does not influence.
If you have the same problem on other themes it means that theme doesn’t cause the problem.
Try to deactivate the plugins not related to the theme and check the issue or remove your customization if any.

Best Regards

I have already deactivate any other themes, I don’t have done any customization yet… That is the strange…

Hello,

Taking into consideration that you have the same problem on other themes, the reason is somewhere else, as it not caused by our theme we can hardly help.

Try to make the content backup and reinstall everything.

Best Regards

[Author]

Posts