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The dynamic discount rule does not work in specific categories and products

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #564122

    allforkitchen.kamla
    Participant

    The dynamic discount rule does not work in specific categories and products,
    but when I had set it for all products then it worked fine

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    #564127

    Luke Nielsen
    Keymaster

    Hello,

    In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    #564131

    allforkitchen.kamla
    Participant

    can you join the google meet or anydesk then you will guide me

    #564189

    Luke Nielsen
    Keymaster

    Hello,

    Firstly, I will check how it works on your side and then I will explain you there on how to adjust it.

    We understand that this is a sensitive matter, and we assure you that we will use the access only for the purposes of helping you with your issue.

    Thank you in advance.

    Kind Regards

    #564210

    allforkitchen.kamla
    Participant

    This is admin details, please check and solve it and let me know why this problem occur in my website.

    #564289

    Luke Nielsen
    Keymaster

    Hello,

    Yep, it’s a weird issue. Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

    Thank you in advance.

    Kind Regards.

    #564335

    allforkitchen.kamla
    Participant

    Okay, you can do it

    #564732

    Luke Nielsen
    Keymaster

    Hello,

    Here is a result without 3rd party plugins: https://prnt.sc/UBB5juNs9xbd. After enabling all back, I found that the “Hide Categories Or Products On Shop Page” plugin affects it, so I suggest you disable it.

    Kind Regards

Viewing 8 posts - 1 through 8 (of 8 total)