the element can’t be loaded from the server.

Hello I want to insert templates widget at elementor builder
But ther ehave a error
” the element can’t be loaded from the server.”

can you please kinldy advise

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Hello,

It looks like your server blocks requests to our server’s IP. Please, contact your hosting provider and ask them to check this from their side. Our server’s IP is 95.216.69.114

Best Regards.

Dear Support

Here is the answer from the hosting support

We were able to reproduce the issue, and we reviewed our logs, but we see no records of this IP address; in fact, we don’t see any connection attempts to remote servers. Can you ask the support staff of the theme/plugin to review their server logs for our server’s IP addresses – 37.139.131.186 and 116.251.206.222?

Hello,

There is an issue with the 3rd party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

Best Regards.

Dear Support

Tried disable all plugin , just leave elementor , woodmart code and woo-commerence
admin login is sent to u in extra infromation
Please advise

Mango

Hello,

Your issue has been resolved. I have imported the template in the about us page. Check back your site and check the issue.

Best Regards.

Thank a lot , it is working , may i know what problem before ?
is it any setting i am done it wrong?

Hello,

I have updated the elementor plugin on your site and it is working fine.

Best Regards.

Hi,

I have the same problem now and everything is updated.

@aizaz, i am facing the same issue, i bought this theme 3 days back. now i am facing this issue.
can you please help me to getting out of this.

Hello @malstoresa,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards

please check your login details

Hello,

You can fix it by applying patch # 609066. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

Kind Regards

Thanks for your cooperation.

I did what you mentioned and it still doesn’t work.

Thanks.

Hello @malstoresa,

I have checked your site and it is working fine. For your clarification, I have imported the template in the home page. Check back your site after completely clearing the browser cache and check the issue.

Best Regards

Thank you for your cooperation

I have tried now on the home page and on the sliders, it did not work with me and gives me the same message!

I attached a picture for you

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I also have the same error

The same error appears for me too.

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Hello,

@Ekspres,

@HARSLE,

@Malstoresa,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

Best Regards

Hi

I already did that and the problem still exists

You can check the pictures if I understand correctly what you said

Thanks

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[vindesign_it]

I also have the same error. I applied patch # 609066, too, and I just created a new website without extra plugins.

Can you help me?

Thanks,

V

• This reply was modified 1 month, 1 week ago by vindesign_it.
• This reply was modified 1 month, 1 week ago by vindesign_it.
• This reply was modified 1 month, 1 week ago by vindesign_it.

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Hello,

First, you need to clear the cache on your server for the JavaScript files, as it appears from the screenshots that an old file is being used. If this doesn’t help, please provide access to the site, and we will check it.

Best Regards.

Thanks,

I cleared the browser cache and it worked right back.

Thanks again for the help.

I cleared the cache but the problem isn’t solved.

I sent you the link for login in extra information. Thanks

Hello,

Please apply patch number 610242from Woodmart >> Patcher.

Best Regards.

[Author]

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