The Element cant be loaded from the Server

I get this error message whenever I try to add new elements to my page. I’ve updated everything that could be updated, and as far as I know, no new plugins have been added since I started working on this page. I’m at a loss for what to do next.

Hello,

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

i have already send you my acces details

Yes, but we also asked you to disable all plugins that are not related to our theme.

I have now disable all plugins that are not related to your theme but have the same issue.

Hello,

You can fix it by applying patch # 609066. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

Kind Regards

Hi! I have the same issue. Can you help me please? I cannot download any element from the library. Thank you.

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The new #609066 patch does not fix the issue. I am also having the same problem as others.

I have activated the patches, but unfortunately, the issue still hasn’t been resolved.

Hello,

Make sure that you have cleared your browser cache. If it still doesn’t work, please send us your admin access so we can check.

Kind Regards

I cleared the cache, but unfortunately, the same issue persists. I’ll send the access credentials along.

Hello,

We just tested this on your website and it works correctly. It means that you have a browser cache issue https://gyazo.com/3d076cf82db791c93538aa0166295fe7

Kind Regards

I tried it again with a completely new browser and also on my laptop, but unfortunately without success. I cleared the cache everywhere and logged in to the site again from scratch. I will also try it later with a different Wi-Fi.

If you still face the same problem, please record a short video so we can check it.

still the same issue. I added a video.

here the video

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Thank you for the video. Try to apply a new patch 610242. Let me know if it helps.

yes it works now! Thank you a lot!!

Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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