Home Forums Hitek Support Forum The import demo does not work, and an error is reported

This topic contains 4 replies, has 2 voices, and was last updated by Artem Temos Artem Temos 3 months, 4 weeks ago.

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  • #319565

    xiehaisen
    Customer

    The import demo does not work, and an error is reported:

    Fatal error: Uncaught Error: Call to undefined function XTS\WC_Additional_Variation_Images\xts_calculate_image() in /www/wwwroot/socrc.com/wp-content/themes/xts-hitek/framework/modules/wc-additional-variation-images/class-functions.php:160 Stack trace: #0 /www/wwwroot/socrc.com/wp-content/themes/xts-hitek/framework/modules/wc-additional-variation-images/class-functions.php(100): XTS\WC_Additional_Variation_Images\Functions->get_image_data() #1 /www/wwwroot/socrc.com/wp-content/themes/xts-hitek/framework/modules/wc-additional-variation-images/class-functions.php(60): XTS\WC_Additional_Variation_Images\Functions->get_default_data() #2 /www/wwwroot/socrc.com/wp-includes/class-wp-hook.php(305): XTS\WC_Additional_Variation_Images\Functions->update_available_variation() #3 /www/wwwroot/socrc.com/wp-includes/plugin.php(189): WP_Hook->apply_filters() #4 /www/wwwroot/socrc.com/wp-content/plugins/woocommerce/includes/class-wc-product-variable.php(392): apply_filters() #5 /www/wwwroot/socrc.com/wp-content/plugins/woocommerce/include in /www/wwwroot/socrc.com/wp-content/themes/xts-hitek/framework/modules/wc-additional-variation-images/class-functions.php on line 160

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    #319569

    xiehaisen
    Customer

    My server configuration, php7.4

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    #319683

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it?

    Thank you in advance

    #319903

    xiehaisen
    Customer

    It has been resolved, thank you, it is a plug-in conflict.

    #319926

    We are glad that you sorted it out. Let me know if you need any further assistance.

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