Home Forums Basel – Premium Template The menu is frozen on mobile browser

This topic contains 9 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 6 days, 6 hours ago.

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  • #297627

    emadkhe
    Customer

    I have a big problem with my website on mobile.
    The main menu is frozen, covering the screen and not responding when you click on the buttons.

    Please advice.

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    #297658

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins not related to the theme, switch the parent theme, and check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins are deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes. Please make the full backup of your site.

    Best Regards

    #297666

    emadkhe
    Customer

    Thank you for replying,

    I deactivated all the plugins, the problem still there.
    I activated them again, because the problem didn’t resolve.
    I will share the admin with you to check from your side, please.

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    #297746

    Hello,

    The mobile menu works well when I deactivated the plugins and switched to the parent theme: https://gyazo.com/b4a9abd8f23b2e95cd2ed9bb51c45656

    You have a two-level menu: at the same time, the second-level item shows a sub-item that does not exist: https://gyazo.com/b4a9abd8f23b2e95cd2ed9bb51c45656

    Enter each category and remove the text from the Description. This field is designed for the mega menu for desktop only. https://gyazo.com/340aab8bfb15f0c68feb580089da3e5b

    Best Regards

    #297747

    P.S Please deactivate and delete the Redux plugin it is no more needed. https://xtemos.com/docs/basel/faq-guides-2/4-x-5-0-migration-guide/

    #297750

    emadkhe
    Customer

    Hello,

    What do you mean by the parent theme?
    I didn’t understand this point.
    And the test should be from the phone.
    The testing on mobile view on WordPress is showing it correctly.
    You will get this error only when you use your phone.

    #297801

    emadkhe
    Customer

    the problem resolved.
    Actually, I don’t know-how.

    I’m using Redux plugin, because WooCommerce PDF Invoices need it.
    Will it affect Basel theme?

    #297858

    Hello,

    Please try to find Woocommerce PDF invoice plugin without Redux.

    Earlier Redux was included in the plugins package of the theme, but we excluded the recent versions and now it may be harmful.

    Best Regards

    #297913

    emadkhe
    Customer

    Hello,

    I updated the plugin and now it’s no need Redux plugin.
    But it still needs “Framework for weLaunch Plugins (this is a fork of Redux Plugin)”
    Is that plugin will effect one the theme also?
    Please advice.

    Thank you,

    #297962

    Hello,

    If this plugin works independently without Redux, please watch your site and you will see, we have not tested this plugin with our theme we cannot guarantee compatibility.

    Best Regards

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