Please deactivate all the plugins not related to the theme, and switch to the parent them if you are running the child one and provide your site admin access to the private area.
How can I switch to the parent theme? I didnt know that I was using a child theme? And your translation option is manual, not automatic, and it is very expensive… So please help me with this google translator plugin. It used to work very well, but now when I click on it, it does not translate.