The related products aren’t showing upsells.

The related products aren’t showing upsells, even though I’ve selected the data source in the product block on the single-page layout to be from upsells. However, when I turn off the layout, the upsells appear correctly.

the theme settings>single product>related & upsells turned on
also selecting the data source also choosen correctly
turning off layout showing the upsells of the products

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

still the same problem

Please check if they are shown with the default WooCommerce theme – Storefront. If so, send us your admin access so we can check.

i checked and it shows it correctly

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it seems like the product block from xtemos not getting the data from the upsells in the layout
and also i need to mention that i’m using the wordpress editor not elementor or the wpbakery

Please send us your admin access so we can check this for you.

we can make it on anydesk if you don’t mind to learn it from you

Sorry, but we can’t do this via anydesk. We need to have direct access. Anyway, we will post our solution here.

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