The search results are not coming for all the keywords of the products

Hello
The search results are not coming for all the keywords of the products

Hello,

Your site is under maintenance, please provide admin area access.

Best Regards

Thank You for replay
Please check the details bellow

Hello,

I have tried to find the product using two different keywords tunic and pants and I can find a product by a keyword http://prntscr.com/kmultj and http://prntscr.com/kmun5g

Please clarify your issue.

Best Regards

Hello Elise
Thank you for your replay
For example make a search for “bedding”,”cycling”,”coffee”
please check the screenshots

Regards,

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Hello,

The search takes only keyword for products. If there is no product containing “coffee” in its title search would find nothing.

The search does not work with all the other content on the site.

Best Regards

Hello Elise
I have many products contains ‘coffee’ in their title whereas the search result ‘no products found’ Please check the attached screenshots
Regards,

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Hello,

Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

Best Regards

Hello Elise
I checked the search results with the twentysixteen theme. it’s working correctly.Please check the attached screenshots.

Regards,

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OK, we see the problem. Please, disable all external plugins that are not related to our theme and provide us your FTP access so we can fix it.

Hello Artem
Please check your requested details below
Regards,

Please, disable all external plugins first.

Dear Artem ,

I deactivated all the olugins that I think they have nothing to do with Basel theme, and I kept the ones installed wiht the theme as I remember them. I hope i ma not mistaken.
please fell free to activate or deacitvate any of the plugins
as for the prblems we are facing are:
1- the search problem, where it is not useful when searching for products.
2- the language switcher is disapperaed and we have 3 languages for this site and ythey are Arabic, English and Turkish.
3- the RTL function is not working well, because when I click to change the language it goes to the home page instead od displaying the same page tranlated. please advise.

thanks in advance for your support

Strange, but we don’t find any products with “coffee” keyword with other themes and in the Dashboard https://gyazo.com/248bd4b2372feae63c5da1cbc476736f
https://gyazo.com/9779f1c74e9ffc74b476255f929890bc

Hello Artem
As I see that you couldn’t found the coffee cause I have disabled the the woocommerce and “AliExpress dropship” plugin which import most of products in the database.

I have also mentioned for some other issues in my previous email please check them.

Hi,

Could you please check your languages problem with default WordPress theme? They are related to the plugin you use for translations and our theme doesn’t influence them.

As for the search, so how to reproduce the problem now?

Waiting for your response to continue.

Hello Artem
I have changed the theme to the “twenty sixteen” and make test no issue found by WordPress theme in language English – Arabic
Please check the screenshots

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Hello,

So what is the problem in case when our theme is active? RTL is working correctly https://gyazo.com/9a89e1c5e06d8b545f56ce2940b5589d

I can’t change the languages Arabic to English

Do you have this problem with our theme only?

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