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The single product page scrolls by itself

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  • #180552

    Nichi
    Participant

    Good evening, I updated to the latest version hoping that the problem would be solved but without success.

    In the single product page, on some, when I get to the height of the related products the page scrolls down by itself, without the interaction of the mouse or keyboard.
    This problem happens on chrome desktop browser, I have tried with firefox desktop and the problem does not arise.

    Can you help me understand what the problem is?
    Thanks and sorry for my english.

    #180576

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

    #180586

    Nichi
    Participant

    I found the problem:
    The plugins Product GTIN (EAN, UPC, ISBN) for WooCommerce creates the error with your template.
    If you have a solution I would be happy because I need it. 🙂

    #180587

    Nichi
    Participant

    Disabling the Sticky product function in theme settings->Product Page->Sticky product Off, the error does not occur even with the GTIN plugins active, can you do something?

    Thank you

    P.S. I have provided administrator access, so you can take a look if you need it.

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    #180645

    Hello,

    When both columns of the same height the Sticky product would not work correctly. They should be different. Here is our demo: https://woodmart.xtemos.com/shop/cooking/vestibulum-tempus-metus/?opt=images_sticky and https://woodmart.xtemos.com/shop/furniture/grand-comfort-chair/?opt=images_col1

    Best Regards

Viewing 5 posts - 1 through 5 (of 5 total)