The website is not working post theme update

I received the below email:
Howdy!

Since WordPress 5.2 there is a built-in feature that detects when a
plugin or theme causes a fatal error on your site, and notifies you
with this automated email.

In this case, WordPress caught an error with your theme, Woodmart.

First, visit your website (https://gemrize.com/) and check for any
visible issues. Next, visit the page where the error was caught
(https://gemrize.com/wp-admin/admin-ajax.php) and check for any
visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can’t access your dashboard
normally, WordPress now has a special “recovery mode”. This lets you
safely login to your dashboard and investigate further.

https://gemrize.com/wp-login.php?action=enter_recovery_mode&rm_token=tllI52Oll0s5RWdV38miZJ&rm_key=90x0IHpnewhJrAKQelDTvW

To keep your site safe, this link will expire in 1 day. Don’t worry
about that, though: a new link will be emailed to you if the error
occurs again after it expires.

When seeking help with this issue, you may be asked for some of the
following information:
WordPress version 5.8.2
Current theme: Woodmart Child (version 1.0.0)
Current plugin: (version )
PHP version 7.4.25

Error Details
=============
An error of type E_COMPILE_ERROR was caused in line 0 of the file
/home/customer/www/gemrize.com/public_html/wp-content/themes/woodmart/inc/integrations/elementor/elements/class-mailchimp.php.
Error message: Cannot declare class Mailchimp, because the name is
already in use

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Also, switch to the parent theme temporarily.

Thank you in advance

Thanks for the quick revert,

I have requested the developer to disable the plugin, however, I can see in recovery mode that the theme is not visible. You can go ahead disable the plugin you think can cause the issue and enable the core theme.

Thanks

As we can see, all plugins and child theme is still enabled. Please, disable them manually by renaming all folder like themes/woodmart-child-1. By doing this, all plugins and child theme can be deactivated.

So you mean, i should rename all themes and plugin from Filemanager or FTP? BUt doing this will the plugin setting get affected.

Also if i disable the plugin from admin will that work?

We can access admin via recovery mode, can you check if that works and you can using that to fix the theme issue ot downgrade the theme version.

The access are already shared on earlier message.

Recovery mode doesn’t work for us. At least, rename the child theme folder and test how it works.

I have changed both main theme and child theme name. Please find the screenshot below.

https://prnt.sc/20ncild

As we can see, the error is still there and it comes from woodmart/ folder https://monosnap.com/file/wzCCXbz3UmKG2XNlJEV1lubTtyilyN
It means that the theme is still not renamed to woodmart-1/.

Please clear cache and check
As for us their is no error now

We would need help to update the theme to the latest version. Because the last time we updated the theme, the website crashed.

We have rolled bqck to an older version of 21st November.

Requesting you to guide us.

Please, send us your FTP access, disable all optimizations plugins and switch to the parent theme temporarily. We will update the theme for you.

Hi,
I wanted support for theme update as we faced some issues in the last update. We can take the backup of the current website if required before going ahead with the latest update. Let me know how you can help me with this.

Hello,

Do you want us to update the theme for you? No problem. Please, disable all optimizations plugins and switch to the parent theme temporarily. We will update the theme for you.

Kind Regards

Hi,

We have disable optimizer plugin to our knowledge and activated parent theme woodmart from woodmart child.

Can you please now update the theme, also please let us know if this could fix the future update problems?

Thanks

Please, send us your FTP access. It looks like the latest version conflicts with some of the installed plugins and now the error appears. We will do our best to resolve the conflict asap.

Pl find the ftp access as below. Request you to work on it asap as the website is down right now.

We can’t connect with this data https://gyazo.com/67d4a593cfcd91eb0e4c8c78bae0535e
Your sever host should be different. Please, ask your hosting provider if you don’t have this information.

H8, please find the asked details below.

Please, activate all plugins needed for your theme one by one and let us know which one breaks the website. We will check what is wrong.
Currently, your website works well but all 3rd party plugins are turned off.

The below plugin is not compatible i guess:
https://codecanyon.net/item/wp-cost-estimation-payment-forms-builder/7818230

Can you pl give us a solution as to how we can go forward?

Meanwhile can you pl roll back to the last version where our website was working fine

Yes, there is a bug in our theme. Please, edit the file woodmart/inc/integrations/elementor/elements/class-mailchimp.php and add the line as shown on the screenshot https://prnt.sc/26csce0

namespace XTS\Elementor;

Kind Regards

Please find below the screenshot attached. Let us know if we should activate the custom form plugin. And will this error go away when we activate the plugin?

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The slider revolution is not working in dashboard. Can you please let me know how this will work?

I have attached the screenshot below.

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Please, change the file as per our instructions first. Then we will activate both plugins for you.

We have done the changes as you suggested. Please check the screenshot attached below

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We have activated both plugins. Please, check from your side.

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