Theme conflict

My elementor is causing conflict to the site. everytime i turn it on, my website will go into critical error mode and unable to work properly.

Hello,

Please deactivate all the 3rd-party plugins and activate only the theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I can check and give you a possible solution.

Best Regards

Please test. I have tested and it seems that way.

My site is not working now. are you doing anything to it at the moment?

hello any updates?

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty Five or WooCommerce Storefront, to understand if it is our theme issue or not?

Best Regards

sorry i really do not have the technical know how that deep.

i paid for the support again to get help. this is really not helping me.

[Aizaz Imtiaz Awan]

Hello,

Thank you for your patience. I have investigated the issue further and reviewed the Elementor logs.

The logs show a PHP fatal error originating from Elementor itself:
Call to a member function get_default_args() on array

This error is occurring repeatedly within Elementor’s element handling and is causing the critical error when Elementor is activated.

I have also tested the website with a default WordPress theme, and the same critical error occurs. Therefore, this issue is not related to the WoodMart theme.

See the screenshot for clarification: https://postimg.cc/gwwJPB6G

Please contact Elementor support and provide them with the Elementor log/error details so they can investigate the issue within their plugin. You can also share the exact error above with them.

OR

Also, please navigate to Dashboard -> WoodMart -> Status and review the server values. WoodMart recommends PHP 8.3 or later and the following PHP configuration:

memory_limit: 256M
max_execution_time: 180
max_input_vars: 10000
post_max_size: 64M
upload_max_filesize: 64M

I have found that PHP Max Input Vars is set as less from your server. An error such as Allowed memory size exhausted or Maximum execution time exceeded identifies the relevant limit. Ask the hosting provider to change server-controlled values. See Requirements & WordPress setup for the complete environment requirements.

Best Regards

• This reply was modified 3 weeks ago by Aizaz Imtiaz Awan.
• This reply was modified 3 weeks ago by Aizaz Imtiaz Awan.

can you turn it off? now i cannot access my website.

so elementor is not under you for support? you guys provided the elemnetor. are you saying that using woodmart theme and your recommended plugins you are using, you will not be responsible? Then what is the point in using your theme and using what you built it with?

Hello,

Yes, we provide support for Elementor. However, this particular issue also occurs with the default WordPress theme, which is why we recommended trying the server-side solution mentioned in our previous reply.

As noted earlier, please increase the max_input_vars value to 10,000 on your server and then check the website again. In most cases, issues of this type are caused by insufficient max_input_vars settings, and increasing the limit should resolve the problem.

If the issue persists after making this change, please let us know and we will be happy to investigate it further.

Best regards,

it has been set to 10,000. please check again

Hello,

Yes, now I have seen the changes to the value. Ok I am checking it further.

Could you please confirm whether we have your permission to temporarily disable the third-party plugins on the site for testing purposes?

Best regards,

yes you can in 20mins.

sorry i will need to keep pgpos on as its our operating hours.

Hello,

Can you please share the FTP logins as well so I will check it further and solve the issue on your site.

Best Regards.

ok i have sent you.

Hello,

It appears that the FTP credentials were not included in the private content area. Could you please provide the FTP login details so we can access the site, investigate the issue, and work on resolving it?

Best Regards,

i have given it previously. i will type again

Hello,

Please clarify which folder the website is located in: https://monosnap.ai/file/iHsK7qveSEteeqNnNBxxVMr0nU4CEp

Best Regards.

I only have one website.

hello any updates?

Hello,

At the moment, we are unable to connect via FTP at all: https://monosnap.ai/file/rpdnwcPJJCkyS1IL7u1wuBQ1ijVsgQ

Our previous question was about where the folder containing the theme files is located.

Best Regards.

I have restarted the server. please try again.

you can try this too. its the hestia panel login. thru filezilla.

the file in in the folder new.theplayground.com.sg

Hello,

We checked your website and found that there was an element on the homepage that was breaking the page rendering. This element contained the text “SEO Super Tool.”

We recreated the homepage (we duplicated the previous version and saved it as a draft), and your website is now working correctly.

Best Regards.

It was fixed earlier. Now you imported new demo. I cant operate….

What should I do now.

Hello,

Yes, we changed your homepage so that your website could work properly. However, we duplicated the old page and saved it as a draft: https://monosnap.ai/file/IxBY6JW1DEsZD1D0nFvmshaY6R1Fah

You can open the old page and copy any content you need to the new one. Unfortunately, the old page does not work correctly because of the invalid element we mentioned in our previous message.

Best Regards.

there is an issue with the chcekout where its spinning forever, is it also because of the elementor issue?

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any updates?

Hello,

Please check how it works with the default WordPress theme and Woocommerce Storefront theme just to check whether the issue is with our theme or not.

Best Regards.

[Author]

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