Theme conflict

what do you mean?

Hello,

What I mean is that please test the checkout page using a default WordPress theme, such as Twenty Twenty-Six, or the WooCommerce Storefront theme. This will help us determine whether the issue is related to our theme or not.

Based on the current behavior, I believe the issue may not be caused by our theme and could instead be related to WooCommerce settings, a third-party plugin, or a custom code/customization on the website.

Testing the checkout page with a default theme will help us isolate the cause and confirm whether the issue is theme-related.

Best Regards.

[domains-8504]

Not working, those who paid my atome now has all their orders cancelled but payment went thru in the gateway. The woocommerce will change their status as cancelled.

And most of them stuck at the loading for the payment as shown previously.

• This reply was modified 1 month ago by domains-8504.

Hello,

Have you tested the checkout with a default WordPress theme, such as WooCommerce Storefront theme?

If the issue also occurs when using a default theme, then this indicates that the issue is not related to the WoodMart theme. In that case, we won’t be able to help to resolve it. Please contact the plugin support team so they can investigate why the payment is completed but WooCommerce changes the order status to Cancelled and the checkout remains stuck on loading.

If the issue does not occur with the default theme, please let us know, and we can investigate it further from our side.

Best Regards,

[Author]

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