Theme conflicted with some plugin

Hi support,

I have Thai plugin called “Seed Confirm” (fot BACS’s customer send confirm payment).

The problem is after changed theme to “Woodmart” I got a critical error (Please see the attachment).

I asked plugin author and they said maybe it’s JS conflict with the theme and tell me try to contact theme author for investigate it because the plugin doesn’t have this issue with other themes.

I’ve tested :
– Disable all plugins except Woocommerce and Seed Confirm, but still got issue.
– Change theme to Twenty Seventeen theme and Porto theme (latest theme before changed to Woodmart), the issue was gone and work correctly.

Can you help me out ?

Thank you in advance.

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Hi,

Please, describe to us your problem in a bit more detail. Send us a translated message and provide us with a list of steps on how to reproduce it on your website.

Thank you in advance.

Hi,

When customer send payment detail form they will get an error message below :

“There has been a critical error on your website. Please check your site admin email inbox for instructions.

Learn more about debugging in WordPress.”

I tested by activated plugins only Woocommerce and Seed Confirm (payment form), got same error message too.

but…

If I changed the theme to Twenty seventeen everything works fine.

Hope you will understand the issue, I’m not native English speaker.

Thank you

Please, enable WP_DEBUG in the wp-config.php and send us your admin and FTP access. Be sure that all plugins are turned off. And provide us a step by step instruction on how to reproduce the issue.

Hi,

I’ve enabled WP_DEBUG and tested plugin by myself

the result is :

Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in /var/www/vhosts/babypeak.com/httpdocs/wp-includes/meta.php on line 952

and on line 951 and 952 of meta.php :

// Add a value to the current pid/key:
$cache[ $mpid ][ $mkey ][] = $mval;

Is it related with the theme ?

Thank you

Hi,

It’s memory issue, already fix by Host.

Close ticket now. I’m sorry and thank you for your support.

We are glad that you sorted it out. Contact us if you will have any questions.

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