Home Forums WoodMart support forum Theme Conflicting w/ WooCommerce Subscription & All Products Add-On

Theme Conflicting w/ WooCommerce Subscription & All Products Add-On

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #189722

    jonnyg9876
    Participant

    I am having a conflict with a verified WooCommerce plugin (WooCommerce Subscription and All Products Add-On)

    Theme was changed to WordPress theme for testing and plugin worked properly.

    When a product subscription is selected the “Add to Cart” is suppose to change to “Sign Up Now” and when added to the cart after selecting a subscription the product defaults back to one-time purchase in the cart.

    The creator of the verified WooCommerce plugin told me to reach out to your team as the Woodmart theme is causing this issue.

    #189724

    Artem Temos
    Keymaster

    Hello,

    Thank you for choosing our theme and contacting us.

    Try to disable AJAX add to cart option in Theme Settings -> Product page and check how it works.

    Kind Regards
    XTemos Studio

    #189725

    jonnyg9876
    Participant

    It is already disabled as I thought this could have been the issue.

    #189726

    Artem Temos
    Keymaster

    In this case, please, switch to the default theme and send us your admin and FTP access so we can compare and check what is wrong.

    #189732

    jonnyg9876
    Participant

    Unfortunately I can’t switch my theme for an extended amount of time as the site is live but you can to do some quick testing.

    #189842

    Artem Temos
    Keymaster

    We can’t connect your server with this access https://gyazo.com/92c5fccc977539fd4b5cf9e6fae38907

    #190364

    jonnyg9876
    Participant

    Sorry I have updated the info below.

    #190436

    Artem Temos
    Keymaster

    We can’t connect with this information as well https://gyazo.com/b0fe169779cd07bbf8d1b66225cf50c3

    #190674

    jonnyg9876
    Participant

    My host is having an issue with my FTP at the moment and is in the process of resolving it. Should be resolved by the end of the day today or tomorrow. Anything that can be done in the meantime?

    #190748

    Artem Temos
    Keymaster

    We need to be able to edit themes files to identify the problem.

    #191609

    jonnyg9876
    Participant

    All right everything seems to be working correctly now with our FTP.

    #191770

    Artem Temos
    Keymaster

    To solve this problem you need to disable Remove duplicate price for variable product option in our Theme Settings and remove your custom CSS from the customizer

    .variations_form .woocommerce-variation {
    	display: none !important;
    }
Viewing 12 posts - 1 through 12 (of 12 total)