Home Forums WoodMart – Premium Template Theme Custom Issues

This topic contains 16 replies, has 3 voices, and was last updated by Elise Noromit Elise Noromit 5 days, 2 hours ago.

Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • #128082

    Dizajio
    Customer

    Hello. I have 3 problems in the process of setting up a theme:

    1. I can’t add a page or blog entry
    2. In the site header search is incorrectly displayed. I did not set anything up there.
    3. slider revolution requires a license. No ability to edit.

    https://www.italini.com.ua/

    Private Content Hidden
    #128087

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    As for issue 1 and 2:
    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    As for issue 3:

    WPBakery Page Builder and Revolution slider come bundled with our theme but they can’t be activated with our purchase code. Actually, you don’t need to do this. Only in case you want to get free premium support from its author, you can purchase it from Codecanyon. But it is not necessary since we will always provide you with the latest updates.

    Best Regards

    #128165

    Dizajio
    Customer

    Thanks for the recommendations.

    I turned off all the plugins and activated them one by one. The problem with adding pages and the slider revolution is solved, everything works.

    The problem with the site header remains. Artifacts appear on the site when I activate the plugin WPBakery Page Builder

    #128175

    Hello,

    Remove the Infobox element from the header http://prntscr.com/o0wjdk

    Best Regards

    #128194

    Dizajio
    Customer

    I deleted this block from the header, the search is displayed correctly

    but this block with an error is displayed on the whole page, it’s not one

    and now I can not add it to the site header

    #128207

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, leave the plugins not activated and provide the site admin access to the private area for checking

    Best Regards

    #128210

    Dizajio
    Customer

    where to send login and password?

    #128219

    Hello,

    Please send the login and password into the private area which is below the message field.

    Best Regards

    #128232

    Dizajio
    Customer

    sent

    Private Content Hidden
    #128345

    It seems that file_get_contents function for URLs is disabled on your server. You need to contact your provider and ask to enable this option.

    #128442

    Dizajio
    Customer

    provider replied that this feature is enabled

    #128444

    But the error on your website is saying that this option is disabled. Ask them to check this.

    #128499

    Dizajio
    Customer

    Hosting support quote:

    Please contact the topic developer on what kind of request is being executed when starting file_get_contents and what error occurs because the option on your account is currently active

    #128550

    Dizajio
    Customer

    after installing the theme for about two days everything was displayed correctly, the error suddenly appeared later, the settings on the hosting did not change

    #128530

    Hello,

    Here is an error log on your website https://gyazo.com/3b952d592ff0ac73c6a6fded8c8a590d

    Regards

    #128613

    Dizajio
    Customer

    The hosting problem was decided, everything works correctly
    Thanks for the help!

    #128635

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

Viewing 17 posts - 1 through 17 (of 17 total)

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