Theme not working properly after update

Hello,
I’ve updated theme today and some features not working.
When I disable all plugins it still not working, I think it works with Storefront.
I’m sending you images how it looks now and how it supposed to look.
Can you help?

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Hello,

Do you mean that the width of the contained was changed?

I await your response.

Kind Regards

Yes, and some other elements not working, like on this page I’m sending you, banner elements are not showing as they should.

Hello,

Please send access to the admin panel so I can look closer at the issue there.

Thank you in advance.

Kind Regards

I’ve sent you the details.

Hello,

The container has the same width as in Theme Settings – https://prnt.sc/uk57CKJvgQP3 , https://prnt.sc/_zj2i_TuuYFk and the page looks as in the second screenshot – https://prnt.sc/AJ-7L7RwAy7n

If I missed something, please describe the issue in more detail.

Kind Regards

I don’t know what is going on. Try this link, it’s not working
https://hotspotpro.rs/ventilator-hladnjaka-za-laptop-hp-15-db-cpu-cooling-fan-dc28000jlf0-fs470805clot-l20474-001-replacement/

Now single product layout is not working

Hello,

May I disable 3rd party plugins and enable the parent theme for testing?

Thank you in advance.

Kind Regards

Because it’s live site, could you please use plugin Health Check & Troubleshooting
With Health Check & Troubleshooting plugin in troubleshooting mode you can turn on and off all the plugins and themes. It’s just for you, site works for outside users.
You choose what theme you want and what plugins
When you finish testing just disable troubleshooting mode in the plugin

Hello,

I have just regenerated the CSS via the settings of the Elementor and it started to work well, here is a screenshot – https://img001.prntscr.com/file/img001/T537kxv9Sn6LSb1zPvOySQ.png

Kind Regards

Thank you,
I hope that solves the problem in the future.

Hello,
I’m again having an issue with home page and some cattegories width.
https://hotspotpro.rs/baterije-za-laptop/
https://hotspotpro.rs/punjaci-za-laptop/

Can you please check

Hello,

Currently, I see that it works well – https://prnt.sc/Y_1swIuYDIUp, https://prnt.sc/jWsZ3D24FKHI, clarify does it happen when you visit the page as admin or as a guest?

Kind Regards

Hello,
It just breaks, usualy on my browser that I usualy use, not on guest account. It last some time, than it works again. I don’t know what can be the problem.

Hello,

Try to clear the browser cache, then check how it works.

Thank you for your time.

Kind Regards

Hello,
Product category layout is not working on my site again. Printscreen in the attch

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Can you please answer, do you know what is going on. My site almost doesn’t work, it is very slow.
I don’t have answer from you in 2 days.
Could you please transfer the ticket to someone else, I realy need this to be fixed.

Hello,

Could you please upload a filter image with the sizes as 20×20 – https://take.ms/HkBIM ?

I await your response.

Kind Regards

Image is not the issue, it was fine so far, it’s svg.
I’ve uploaded smaller image and it’s the same. I’ve sent you print screen
Do you know what is the problem?

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Hello,

Somehow the icon renders in the wrong size. May I disable 3rd party plugins for testing?

Thank you for your time.

Kind Regards

Please use the plugin, I explained how in previous mail.

Hello,

Could you please add my IP to the whitelist 176.98.71.207 ? Currently unable to access your website – https://prnt.sc/NOJeXqMH3FvP

Kind Regards

What country are you trying to access the site from?

Hello,

Currently, it’s Ukraine.

Looking forward to hearing back from you!

Kind Regards

Hello,
You can try again now.

Hello,

Please add the code below in Theme Settings -> Custom CSS:

.wd-off-canvas-btn img.wd-lazy-load {
	width: revert-layer;
}

In general, it will be fixed in the next update.

Kind Regards

Thank you, it’s working.

Hello,

Great! In case you need any additional help, I’d be more than happy to assist you.

Have a good day!

Kind Regards

[Author]

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