Theme says product is sold out even all product options are available

Hello,
1. One of my website product seems to have sold out label even the product both options are in stock. Why is it so? How to fix it?
2. How is Sold out logics created? Does the label appear if at least one variable product option is sold out? Or it should show when all options are sold out from variation?

Thanks

Hello,

Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Also, send me a link to that product.

Kind Regards

Sending you credentials. Please do not disable any plugins since it is live site

Hello,

I checked one of your “Sold out” products, and it doesn’t have an increased “Stock quantity” field.

https://monosnap.com/file/dZBH5M8VmYsH1hyXNBPyY7mKcszkxo

Thus, on the product grid, the “Out of stock” label appears. You should increase this value or disable the “Manage stock level (quantity)” for disabling it.

Kind Regards

Hi,
Sending product link in private message. This is variable product and out of stock label is displayed for the product even though 40x60cm variation is still in stock. Please check the link and you will understand my issue. Thanks

Hello,

Please confirm the permission for the plugins deactivation, switching to the parent/default theme. As soon as we complete the testing we will enable all back.

Looking forward to collaborating with you!

Kind Regards

Please do it, if possible dont keep downtime longer than 10mins

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Kind Regards

Hi,
Checked with 2022 theme on demo environment. It shows no label there.
Seems like the issue is coming from the theme itself.

I also checked different languages. On LT it is shown wrongly with label in EN it is showing well without label. (See private content)

Where is this issue comming from?

Hello,

When we check the product via Products, we can see that it shows as “Out of stock”, and in general, this functionality is related to WooCommerce so could you please contact with their support team for further solutions?

https://monosnap.com/file/InVSnKq0nUSX7rrPNFgLxJCtHn231F

https://monosnap.com/file/tQ9mO76SNd8pnxlTEoZWEHPimQRRFL

We appreciate your patience, understanding & cooperation in this regard.

Kind Regards

[Author]

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